IT Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an IT Support Specialist based in United States.

This role is a key member of a fast-growing, mission-driven organization’s IT function, responsible for ensuring reliable, secure, and efficient technology operations across a fully remote workforce. You will provide Tier 1 and Tier 2 technical support while maintaining corporate IT systems, managing devices, and supporting onboarding and offboarding processes. The position plays a critical role in ensuring employees have seamless access to the tools and systems they need to work effectively. You will support a modern cloud-based infrastructure spanning Google Workspace, macOS, Windows, and multiple security and identity platforms. This is a highly hands-on role where responsiveness, attention to detail, and strong troubleshooting skills directly impact day-to-day operations. You will also collaborate closely with internal stakeholders to continuously improve IT service delivery and system reliability.

Provide day-to-day IT support and maintain corporate systems to ensure secure, reliable, and efficient technology operations across a distributed workforce.

• Manage and support corporate IT systems, including user accounts, devices, and internal applications
• Provide Tier 1 and Tier 2 troubleshooting for hardware, software, and connectivity issues in a remote environment
• Support employee onboarding and offboarding, including device setup, access provisioning, and deactivation processes
• Administer and maintain endpoint devices using MDM solutions to ensure compliance and performance standards
• Use ticketing systems (e.g., Jira) to track, prioritize, and resolve IT support requests
• Ensure security compliance through enforcement of MFA, SSO, and access control policies
• Support collaboration tools such as Zoom, including audio and video troubleshooting
• Maintain IT inventory, device tracking, and asset management records
• Assist with technology rollouts, system updates, and infrastructure improvements
• Collaborate with cross-functional teams to improve IT processes and user experience

Requirements:

This role requires a technically skilled and service-oriented IT support professional with experience in managing cloud-based and endpoint-focused environments.

• 3+ years of hands-on experience in IT support, helpdesk, or systems administration roles
• Strong experience supporting macOS and iOS devices; Windows experience also preferred
• Proficiency with Google Workspace and familiarity with Microsoft 365 environments
• Experience using ITSM/ticketing tools such as Jira or similar platforms
• Familiarity with identity and security tools such as Okta, VPNs, and endpoint protection systems
• Understanding of device management and MDM solutions for enterprise environments
• Strong troubleshooting skills across hardware, software, networking, and SaaS applications
• Excellent communication skills with the ability to support non-technical users in a remote setting
• Ability to manage multiple priorities and respond quickly in a fast-paced environment
• Healthcare industry experience and understanding of HIPAA, PHI, and PII is a strong plus
• Detail-oriented, proactive, and service-driven mindset with strong organizational skills

Benefits:

• Competitive hourly compensation ranging from $26.77 to $35.63 based on experience and location
• Equity participation and eligibility for discretionary annual bonus based on company performance
• Comprehensive benefits package available for employees working 30+ hours per week
• Remote-first work environment across the United States
• Health, dental, vision, and additional insurance coverage options
• 401(k) retirement savings plan
• Flexible and supportive work culture within a fast-growing organization
• Opportunity to work with modern cloud-based IT systems and security tools