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Job Summary:
We’re looking for a curious service-minded IT Support Specialist to join our Boise team. You’ll be the first point of contact for 700+ employees where you will be troubleshooting day-to-day tech issues setting up equipment and keeping things running smoothly. This is a great opportunity for someone who wants hands-on experience across hardware Microsoft 365 and device management in a fast-paced environment.
WHAT YOU’LL DO
End-User Support
- Respond to help desk tickets and walk-up requests from office employees
- Troubleshoot hardware and software issues across Windows and macOS devices
- Escalate complex issues to senior team members and follow through to resolution
- Keep users and management informed on ticket status
Hardware & Equipment
- Image configure and deploy laptops and workstations for new hires
- Perform basic hardware repairs (RAM hard drives peripherals)
- Unbox inventory and asset-tag incoming equipment
- Set up displays AV equipment and standing desks
Device & Account Management
- Onboard devices using Windows Autopilot and Microsoft Intune
- Manage user accounts in Active Directory and Azure AD/Entra ID (password resets unlocks group membership)
- Support basic Exchange/M365 tasks like shared mailboxes and distribution lists
Documentation
- Keep knowledge base articles and SOPs accurate and up to date
- Document recurring issues and contribute to process improvements
WHAT WE’RE LOOKING FOR
- 1–2 years of experience in IT support help desk or a related role (internships and coursework count!)
- Familiarity with Windows 10/11 MAC OS and Microsoft 365 (Outlook Teams SharePoint)
- Basic understanding of Active Directory Azure / Entra ID and user account management
- Comfortable setting up and troubleshooting hardware
- Strong communication skills and a customer-first attitude
- Organized reliable and able to juggle multiple requests
- Ability to lift up to 50 lbs
Nice to Have
- CompTIA A+ or working toward it
- Exposure to Intune Autopilot or Jamf
- Any scripting or command-line experience (PowerShell Terminal)
Education
- Degree or diploma in IT Computer Science or a related field — OR equivalent hands-on experience or certifications
WHAT WE OFFER
- Competitive medical dental vision and life insurance
- 401(k) with company match
- Work from anywhere 3 weeks per year
- Maternity and paternity leave
- PTO + Volunteer Time Off
Skills Required
- 1-2 years of IT support help desk or related experience (internships/coursework count)
- Familiarity with Windows 10/11 macOS and Microsoft 365 (Outlook Teams SharePoint)
- Basic understanding of Active Directory and Azure AD / Entra ID user account management
- Comfortable setting up and troubleshooting hardware performing basic repairs
- Experience imaging configuring and deploying laptops and workstations
- Strong communication skills and customer-first attitude
- Organized reliable able to manage multiple requests
- Ability to lift up to 50 lbs
- Degree diploma in IT/Computer Science or equivalent hands-on experience/certifications
- Experience with or exposure to Windows Autopilot and Microsoft Intune
- CompTIA A+ (in progress or completed)
- Exposure to Jamf or other device management tools
- Scripting or command-line experience (PowerShell Terminal)
What the Team is Saying
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Clearwater Analytics (CWAN) Compensation & Benefits Highlights
- Healthcare Strength—Medical dental and vision coverage are provided with indications that some plans are company‑paid and include dependents plus vision extras like contacts/glasses coverage and LASIK discounts. Mental health support and HSA/FSA options are referenced alongside core health benefits.
- Retirement Support—A 401(k) with employer matching up to 4% is offered with immediate/Safe Harbor vesting noted in materials. This provides structured reliable support for long‑term savings.
- Leave & Time Off Breadth—PTO starts around three weeks and grows with tenure to a higher cap and offerings include paid company holidays and volunteer time off. Paid parental leave is also provided.
Clearwater Analytics (CWAN) Insights
What We Do
CWAN was founded on a simple belief: investment professionals deserve modern technology that actually works for them. Not legacy systems that slow them down. Not fragmented data that creates confusion. But one comprehensive platform that gives you complete visibility and crystal-clear insights. The result? Investment management that works as seamlessly as your investment strategy. Since our founding in 2004 CWAN has been the trusted technology partner powering the world’s leading institutional investors — from insurance companies asset managers and hedge funds to asset owners like corporations endowments and pension funds managing over $10 trillion in assets.
Why Work With Us
We continue to grow fueled by a strong foundation an ambitious vision and a commitment to delivering exceptional value to our clients partners and team members around the world. What started as a bold idea in Boise Idaho has rapidly transformed into a global presence. We’ve expanded our footprint significantly—now operating out of 24 offices
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Clearwater Analytics (CWAN) Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
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