IT Support Specialist

About EliseAI

At EliseAI we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare yet both are often harder to secure than they should be.
By integrating AI agents deeply into existing workflows we make them more efficient reduce costs and improve the experience for everyone.

• Housing: We simplify how renters tour apartments sign leases submit maintenance requests and stay connected with their property team—bringing everything they need for their home into one place.

• Healthcare: We make it easy to schedule appointments complete intake forms and we help patients communicate with providers so everyone can focus on health instead of paperwork.

With EliseAI organizations reduce manual work improve accessibility and deliver a seamless experience across essential services. We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate this mission.

About the Role

We're looking for an IT Support Specialist to join our team as a trusted onsite IT partner supporting our growing presence across multiple offices. In this role you'll serve as the first point of contact for hardware software and network support ensuring employees have the tools systems and assistance they need to do their best work. From device provisioning and troubleshooting to maintaining local infrastructure you'll play a critical role in keeping our teams productive and connected.

Beyond day-to-day support you'll help build the systems processes and workflows that make IT more efficient scalable and reliable as we grow. You'll partner closely with People Operations and Security proactively identifying opportunities to improve the employee experience and implementing solutions before problems arise. We're looking for someone who is self-motivated hands-on and energized by solving problems streamlining processes and continuously raising the bar for how IT supports the business.

Key Responsibilities

• Act as Frontline IT Support: Serve as the primary point of contact for troubleshooting hardware software and network issues ensuring prompt reliable resolution of employee requests and a consistently great support experience

• Improve Support Systems and Processes: Partner with cross-functional teams to identify opportunities for improvement build and maintain repeatable workflows like onboarding and device imaging and bring fresh ideas to the table in team meetings

• Collaborate Across the Company: Work closely with Security Facilities People Ops and other teams to ensure seamless employee experiences. Clearly articulate issues solutions and timelines to both technical and non-technical stakeholders

• Manage Vendors and Equipment: Coordinate with vendors for procurement repairs and maintenance while keeping hardware and software inventories accurate secure and standardized

• Lead IT Onboarding: Be a key part of the new hire experience from device setup through day-one orientation ensuring every employee hits the ground running

• Handle Device Lifecycle: Procure configure and deploy laptops monitors and peripherals; coordinate upgrades trade-ins and refresh cycles; and keep devices enrolled in security and MDM tools

• Maintain Office Infrastructure: Keep local systems running — WiFi conferencing gear printers and dashboards — and coordinate with vendors or building management as needed

• Automate and Document: Implement light automations to reduce manual work manage software updates and provisioning and create clear technical guides for employees

• Support Events and Collaboration: Set up and manage AV video conferencing and live technical support for all-hands meetings off-sites and company events

Requirements

• 1-3 years of experience in IT support technical support or a related role with a desire to grow into systems administration automation infrastructure and process improvement

• Strong expertise supporting macOS environments with working knowledge of Windows systems as a plus

• Experience with identity and device management platforms such as Mosyle Jamf Hexnode or similar MDM solutions

• Familiarity with enterprise collaboration and productivity tools including Google Workspace and Slack

• Understanding of identity and access management concepts including Okta SSO provisioning and user lifecycle management

• A customer-first mindset and a passion for delivering exceptional employee support experiences. You genuinely enjoy helping people solve problems and building trust through responsive thoughtful service

• Strong interpersonal skills and the ability to remain professional empathetic and solutions-oriented when supporting employees across all levels of the organization

• Proven troubleshooting and problem-solving skills with the ability to remain calm methodical and effective when priorities shift or issues arise unexpectedly

• Experience supporting AV systems video conferencing technology and large-scale company meetings or all-hands events

• Excellent written and verbal communication skills with the ability to explain technical concepts clearly to both technical and non-technical audiences

• A strong sense of ownership attention to detail and commitment to providing a seamless employee experience

• A proactive self-motivated mindset with a bias toward action and a passion for identifying opportunities to improve systems and processes

• Resourcefulness and comfort navigating ambiguity with the ability to independently drive solutions and make sound decisions

• Ability and willingness to work onsite in our New York City office five days per week

Why Join

Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn!) startup that’s scaling so fast. That means that instead of following a playbook you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way the rest of the team will be here to support you.

Benefits

In addition to the growth and impact you’ll have at EliseAI we offer competitive salaries along with the following benefits:

• Equity in the company

• Medical Dental and Vision premiums covered at 100%

• Fully paid parental leave

• Commuter benefits

• 401k benefits

• Fitness & home services stipend to cover part of your expenses so you can focus on what matters

• A collaborative in-office environment with an open floor plan fully stocked kitchen and all meals covered in the office

• Unlimited vacation and paid holidays

• We'll cover relocation packages and make the move exciting not painful!

Job Compensation Range

The salary range for this role is $80000- $115000. EliseAI offers a competitive total rewards package which includes base salary equity and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience skill level location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.

EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Please note that employment with EliseAI is on an "at-will" basis which means that either the employee or the company may terminate the employment relationship at any time with or without cause or notice.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability please contact us at [email protected]

What We Do

EliseAI builds vertical AI agents for housing and healthcare — sectors that together make up nearly 40% of household spending. These agents automate high-volume workflows like leasing maintenance renewals and patient intake helping organizations cut costs improve efficiency and deliver better experiences. How does it work? EliseAI integrates directly into operational workflows: Housing: Manages leasing maintenance renewals billing and resident communication. Healthcare: Handles intake scheduling call-center operations and patient follow-up. Unlike traditional chatbots that only answer questions EliseAI agents complete full workflows end-to-end — from scheduling and payments to work orders and record updates. We’re building a future of fully autonomous buildings and healthcare systems similar to autonomous cars. Our technology takes on the repetitive manual tasks that slow teams down allowing them to monitor decide and act through AI. This reduces operational overhead while empowering people to focus on higher-value work. Right now we're in the process of expanding our offerings from the multifamily industry to encompass more industries including healthcare. We're seeking founder-minded candidates to join our fast-paced environment and tight-knit team committed to making a positive impact. Discover opportunities: https://www.eliseai.com/careers

Why Work With Us

We think big and build tech to create a positive impact on the world. You will have the chance to join a fast-paced environment and tight-knit team committed to making a positive impact with lots of opportunity to have a huge influence and build new products!

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