IT Support Specialist L2 with German

Company Description

👋🏼 We're Nagarro.

We are a digital product engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18,500+ experts across 36 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in!

By this point in your career, it is not just about the tech you know or how well you can code. It is about what more you want to do with that knowledge. Can you help your teammates proceed in the right direction? Can you tackle the challenges our clients face while always looking to take our solutions one step further to succeed at an even higher level? Yes? You may be ready to join us.

Job Description

• Provide technical support for Windows Server administration, ensuring smooth operation and resolving issues in a timely manner.
• Manage and troubleshoot EntraID (Azure Active Directory) and Active Directory, including user and group configurations.
• Administer and support Office 365 applications, including SharePoint, Exchange Online, Teams, and other productivity tools.
• Maintain and troubleshoot Exchange on-premises environments to ensure reliable email functionality.
• Provide end-user support for Citrix/VDI environments, addressing access and performance-related issues.
• Manage and support Intune for device management, application deployment, and compliance monitoring.
• Perform routine software patching to maintain security and system stability.
• Respond to service requests and incidents promptly, delivering effective technical resolutions.

Qualifications

• Proficiency in Windows Server administration, Active Directory, and related technologies.
• Experience with Office 365 administration and tools like SharePoint, Exchange Online, and Teams.
• Familiarity with Citrix/VDI environments and device management through Intune.
• Experience with software patching and basic IT security practices.
• Fluency in German is mandatory for this role.
• Previous experience in a technical support role (1-3 years preferred).
• Relevant certifications (e.g., Microsoft 365, CompTIA A+) are an advantage.