IT Support & Systems Administration

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a IT Support & Systems Administration professional based in the United States.

This role is centered on ensuring reliable, efficient, and secure IT operations across end-user and infrastructure environments. You will provide hands-on technical support for hardware, software, and network-related issues while maintaining smooth day-to-day system performance. Working in a dynamic and fast-paced environment, you will support users remotely and occasionally onsite, ensuring timely resolution of technical incidents. The role also includes user account administration, troubleshooting across Windows environments, and supporting cloud-based services. You will collaborate with IT teams to improve system reliability and implement new technologies. This position offers strong exposure to both traditional IT support and modern cloud-based infrastructure. It is well-suited for professionals looking to grow their expertise in systems administration and enterprise IT environments.

• Provide technical support for end-users, resolving hardware, software, and network-related issues in a timely and efficient manner.
• Manage user accounts, permissions, and access control through Active Directory and related systems.
• Troubleshoot and resolve issues across Windows 10/11 environments, desktop systems, and business applications.
• Support IT infrastructure operations including ticket management, system monitoring, and service request handling using tools such as Jira or ServiceNow.
• Assist with cloud service environments, including basic administration and support of platforms such as Azure or AWS where applicable.
• Deliver both remote and onsite IT support to ensure uninterrupted business operations.
• Collaborate with IT teams to improve system performance, implement updates, and support new technology deployments.

---

Requirements:

• 1–5 years of experience in IT support, help desk, or systems administration roles.
• Strong proficiency in Windows 10 and Windows 11 operating systems.
• Hands-on experience with Active Directory user and group management.
• Solid troubleshooting skills for hardware, software, and basic network issues.
• Experience using ticketing systems such as Jira, ServiceNow, or similar platforms.
• Strong communication and customer service skills, with the ability to explain technical issues clearly to non-technical users.
• Ability to provide remote and onsite IT support in a professional environment.
• Preferred: experience with Microsoft 365, virtualization tools such as VMware, cloud platforms (Azure or AWS), and IT certifications such as CompTIA A+ or Microsoft certifications.

---

Benefits:

• Competitive hourly rate: $60–$70/hour (contract position)
• Remote work flexibility within the United States
• Exposure to enterprise IT systems and cloud technologies
• Opportunity to gain hands-on experience across infrastructure, support, and systems administration
• Professional growth in a dynamic and evolving IT environment
• Experience working with modern IT service management tools and practices
• Potential for long-term opportunities and career development in IT