IT Systems Administrator

An Effectual IT Systems Admin, is responsible for maintaining, configuring, and supporting our Atlassian suite of products, including Jira, Confluence, and other related tools. Your expertise in Atlassian products will play a critical role in optimizing our internal processes and enhancing collaboration within our organization.

·       Providing vision and strategy for the use of Atlassian tools within an organization.

·       Gathering requirements and assisting non-technical teams with the setup of stateful process workflows using all features available within Jira and Confluence.

·       Creating and delivering training programs and resources aimed at both technical and non-technical audiences.

·       Building new ticket workflows to facilitate an expanding set of use cases.

·       Optimizing existing ticket workflows with an emphasis on automation when possible.

·       Utilize design skills to build workflows and related screen schemes for complex, high-profile team projects.

·       Analyzing the benefits/weaknesses of team- vs. company-managed projects and implementing identified improvement opportunities.

·       Auditing current library of projects, issue types/schemes, workflows/schemes, custom fields, screens, and automations to identify cleanup opportunities and coordinate maintenance events.

·       Collaborating with End User Computing and Enterprise Architecture to facilitate tooling integrations, including Active Directory integration for automated system access and improved employee onboarding.

·       Conducting ongoing subscription analysis to identify cost savings opportunities.

·       Scheduling and coordinating periodic access reviews to verify appropriate group assignments and permissions.

·       Organizing and maintaining Confluence space and page tree hierarchy.

·       Identifying and implementing continual improvement opportunities for corporate intranet (Confluence).

·       Using the Atlassian Cloud API for bulk maintenance or advanced information gathering.

·       Recognizing and promoting opportunities to apply technical solutions to business needs.

·       Providing day-to-day troubleshooting and support for Jira and Confluence across the organization.

·       Bachelor’s degree in Computer Sciences or related field

·       2-4 years in IT services.

·       1 year as a Jira and/or Confluence system admin or product owner.

·       Atlassian Cloud Organization Admin or Atlassian Certified Jira Admin for Cloud certification(s) preferred.

·       Startup experience.

·       Strong written communication.

·       Commitment to excellent customer service is a must.

The work is generally performed in an office environment.  Physical demands include sitting, keyboarding, verbal communication, written communication.  Employees are occasionally required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended anytime at the sole discretion of the Employer. Duties and responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. Effectual Inc. is an EEO employer and does not discriminate on the basis of any protected classification in its hiring, promoting, or any other job-related opportunity.