IT Systems Associate

• End User Support
• Respond to end user requests via SRAM's Service Hub (Jira Service Management) resolving basic issues related to devices applications access and performance
• Escalate problems to the appropriate team or level to achieve timely resolution and document incidents and resolution steps within the ticketing system
• Advise users on best practices to resolve and prevent recurring issues providing written documentation as neededCreate modify and manage user accounts and services across SRAM's cloud platforms
• Systems Administration
• Support administration of network server and cloud environments under the guidance of senior infrastructure staff
• Assist with patch management system upgrades and application deployments following SRAM's ITIL-aligned change management process
• Contribute to monitoring and alerting workflows using SRAM's observability toolingSupport onboarding device provisioning and lifecycle management for end user computing hardware across global sites
• Maintain and follow documented disaster recovery backup and security procedures
• Training and Enablement
• Conduct technical training sessions for end users on new and existing IT solutions including M365 collaboration tools and SRAM IT processes
• Develop training materials job aids and knowledge base articles in partnership with the broader IT Ops team
• Contribute to Confluence-based IT documentation including runbooks and SOPs
• Automation and Process Improvement
• Develop scripting and programming skills to support infrastructure and systems management (PowerShell Python Bash or similar)
• Participate in continuous improvement initiatives under the IT Ops platform model
• Contribute to project teams as directed by senior IT staff

• Bachelor's degree in Information Technology Computer Science or a related field; or a high school diploma/GED with relevant certifications (Microsoft Cisco CompTIA or similar); or equivalent hands-on experience
• Demonstrated analytical troubleshooting skills
• Strong verbal and written communication skills including the ability to explain technical concepts to non-technical usersAbility to provide technical training to end users
• Willingness to learn and grow across IT systems and disciplines
• Experience working on project teams
• Preferred
• Familiarity with networking fundamentals (TCP/IP DNS DHCP VLANs) and server administration (Windows Server Active Directory/Entra ID)
• Experience with ITSM tools (Jira Service Management ServiceNow or similar)
• Exposure to endpoint management tools (Intune JAMF or similar)Familiarity with ITIL frameworks and IT service delivery best practices
• Exposure to cloud platforms particularly AWS or Microsoft Azure
• Scripting experience or interest in developing those skills (PowerShell Python Bash)
• What to Expect
• Work is closely guided by senior team members; you'll build skills and scope over time. Projects are focused in complexity giving you a strong foundation before taking on more. You'll interact with a global IT team and gain visibility into enterprise infrastructure cloud environments and a team actively improving how IT is delivered at scale.
• Compensation and Benefits
• Benefits include group health insurance plans covering medical dental vision and ancillary options as well as 401(k) match life insurance long-term disability and paid time off. Salary range is $45000 to $60000 based on skills and experience level. This position is eligible for an annual corporate bonus based on company and individual performance.
• This role is located in Chicago IL. Non-local candidates will be expected to relocate.

What We Do

Founded in Chicago in 1987 by Stan Day SRAM LLC has grown to be one of the world's largest bicycle component manufacturers. Today we are led by CEO Ken Lousberg and Stan Day serves as Chairman of our Board. SRAM’s global footprint helps us bring cycling to every corner of the globe including your local roads and trails. We design and manufacture bicycle components including shifters derailleurs brakes chains suspension and power meters. Our components are used by bicycle manufacturers distributors and bicycle retailers. Read the full history of SRAM: https://www.sram.com/en/company/about/history

Why Work With Us

SRAM’s success is due to the hard work passion and commitment of our team members around the world. A respectful workplace where we strive for a diverse and inclusive environment and all people feel welcome. We offer benefit programs that encourage well-being and support in all aspects of team members’ lives.

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