Japanese Bilingual

Perform data entry and research in various systems and tracking tools. Apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues/problems. Assess and resolve non-standard and standard issues or problems.

• Update and maintain various systems/tools per standard process documentation which may include: 
• Execute transactions without minimal direction, enter data and retrieve information from group specific system (all new hires might require some direction initially) 
• Audit own data entry for accuracy and make required corrections 
• Conduct data verification 
• Respond to various requests for information, as needed. Escalate to supervisor as appropriate 
• File, archive and retrieve documents (paper-based and electronic) using filing standards 
• Produce standard correspondence by following existing templates. Adhere to client formatting and quality standards. Proof and edit work for syntax, grammar and punctuation 
• Respond to information requests by searching, summarizing research results and compiling in requested format 
• May coordinate the work of a small team in areas of high volume transaction processing and/or the training/education of new and/or more junior team members on operation procedures and policies 
• Follow established policies, procedures and methods 
• May serve as technical and functional resource or super users to other team members 
• Participate in process improvement initiatives or special projects as assigned 
• Meet established goals and objectives 
• Become a subject matter expert for complex processes 
• Document all new learning(s) or change in processes in the standard format and seek relevant approvals on a periodic basis 
• Assist in audit preparation and proceedings for both internal and external auditors