Jira & Confluence Administrator

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. 

Nearly half of all working Americans are not saving enough for their future. Too often it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings.

The Jira & Confluence Administrator will provide configuration and administrative support of our cloud-based Atlassian tool suite including Jira, Jira Advanced Roadmap, Confluence and key 3rd party add-ons. 

This is a creative, innovative role in a fast growing, well-funded, very well positioned Silicon Valley startup. Jira is a strategic platform used by an increasing number of teams across Human Interest. You will play a crucial role in how the platform is used across the Company. Help us design and build ways to improve the way we use Jira as we work to solve America’s retirement savings crisis! 

What you get to do every day

• Own the administration of our cloud-based Jira and Confluence instances; be the subject matter expert for Jira cloud, and other Atlassian products 
• Drive innovation on how work is performed; be a change agent to drive transformation of how we manage work 
• Use your natural curiosity to solve problems
• Work with internal stakeholders to gather requirements for business processes and determine ways to optimize/improve Jira & Confluence build and configurations
• Utilize your design skills and systems thinking to define Jira workflows and the related screen schemes for complex and high impact projects
• Provide application support for Jira and Confluence to the Tech Org as well as the rest of the business
• Work with business users to evaluate Jira and Confluence plug-ins, determine licensing needs, and perform testing, installation and configuration of the plug-ins
• Act as an advisor on Jira version upgrades 
• Support Jira and Confluence users as needed
• Generate documentation on workflows and processes implemented in Jira to support runbooks
• Create Jira projects, queries and reports as required

What you bring to the role

• 4+ years Jira/Confluence admin experience
• DevOps/IT experience
• Excellent problem-solving skills, process implementation skills
• Ability to balance multiple, competing priorities
• You enjoy working with and teaching others 
• Demonstrated ability to articulate complex technical ideas clearly and concisely
• Excellent oral and written communication skills
• Expert guidance; you know the best ways to use Atlassian products and you proactively and effectively communicates pitfalls to stakeholders

Please feel free to apply to this position even if you do not meet 100% of the requirements listed above.

Why you will love working at Human Interest

Mission - Highly collaborative startup dedicated to supporting employee engagement and growth. It’s an opportunity to help solve one of the biggest unsolved problems in America: saving for retirement.

Culture - Our operating principles define how we come together as a team to do our work. They reflect Human Interest’s unique view on what’s important and what’s right. Documenting this core aspect of our culture helps employees make good decisions on their own. It also helps candidates considering career opportunities critically evaluate whether they will thrive at Human Interest. 

• Customer obsession
• Long-term orientation
• Autonomous and accountable teams
• An escalating bar for talent and performance 
• Fundamental optimism 

Read more

Compensation - The salary range target for the role seniority described in this job description is $110,000 - $140,000. Final offer amounts depend on multiple factors including candidate experience and expertise, geographic location, compensation/equity mix, and market data. This position may also be eligible for additional incentives such as equity awards, short-term incentives, or sales compensation.

Benefits - 

• A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
• Top-of-the-line health plans, as well as dental and vision insurance
• Generous PTO and parental leave policies
• Lyra - Enhanced Mental Heath Support for Employees and dependents  
• Carrot - Fertility healthcare and family forming benefits
• Candidly - Student loan resource to help you and your family plan, borrow, and repay student debt
• Monthly work-from-home stipend; annual wellness stipend
• Employee Resource Groups including Veterans, Lift Ev’ry Voice, Pride, LatinX, Families, and Women in Tech
• Fun online and regional events and celebrations and department and company offsites
• The vast majority of our positions can be 100% remote
  

About Human Interest: 

We’re a high-growth, Series D-funded company that’s changing the retirement industry. Named one of America’s Best Startup Employers by Forbes, one of the Best Places to Work by the San Francisco Business Times, and a Top Company by Y Combinator, we’ve raised $337M and are backed by leading investors, including TPG (The Rise Fund), SoftBank, Glynn Capital, NewView Capital, USVP, Wing, Uncork, and others.

Human Interest is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, pregnancy, or any other characteristics protected under federal, state, or local laws.

Human Interest employees must adhere to the Company’s security policies and Code of Ethics. 

Please note Human Interest does not accept unsolicited resumes from any source other than directly from candidates. We will not consider resumes from vendors including and without limitation search firms, staffing agencies, fee-based referral services, and recruiting agencies. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records. We comply with CCPA guidelines. See more: https://humaninterest.com/disclosures