Key Account Lead

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Key Account Lead in the United States.

This role is focused on leading the strategy, governance, and execution for a portfolio of high-value strategic accounts, ensuring long-term growth, retention, and client satisfaction. You will act as the central driver of account success, building deep executive-level relationships and aligning internal teams around a unified account vision. Working across Sales, Delivery, and Product/Offerings, you will help activate growth initiatives, expand solution adoption, and improve overall account performance. The environment is highly cross-functional, fast-paced, and client-centric, requiring strong leadership and structured execution. You will also play a key role in translating account insights into actionable growth strategies and ensuring consistent governance across all major client interactions. This is a high-impact position where strategic thinking directly influences revenue growth and client success.

In this role, you will lead strategic account governance and execution across a portfolio of premier clients, ensuring strong relationships, retention, and expansion outcomes.

• Own strategic account planning and governance frameworks for assigned high-value accounts, ensuring structured execution and alignment across teams
• Drive retention, expansion, and overall client satisfaction through disciplined account management and proactive engagement strategies
• Build and maintain strong executive-level relationships, influencing key stakeholders and decision-makers across client organizations
• Coordinate internal account teams to ensure optimal coverage, balanced capacity, and high-quality execution across all accounts
• Partner with Sales, Delivery, and Offerings teams to activate growth initiatives, increase product penetration, and expand client relationships
• Represent Account Management in deal reviews, GTM syncs, and leadership discussions, providing insights and recommendations
• Lead governance cadences including QBRs, account planning sessions, and deal reviews, ensuring consistency and accountability
• Identify risks, opportunities, and performance gaps within accounts and drive cross-functional resolution
• Maintain visibility into account health metrics and translate insights into structured action plans
• Ensure accurate documentation of account strategies, decisions, and outcomes for internal alignment and continuity

Requirements

This role requires deep expertise in strategic account leadership, strong executive presence, and the ability to manage complex, matrixed environments effectively.

• Bachelor’s degree in Business, Legal, Marketing, Communications, or related field, or equivalent experience
• 10–15 years of experience in strategic account management, enterprise client leadership, or consulting/delivery roles
• Proven experience managing complex enterprise accounts with responsibility for retention, expansion, and client satisfaction
• Strong executive communication and stakeholder influence skills, with the ability to operate at C-level client interactions
• Experience working in legal services, eDiscovery, consulting, or similarly complex service-based industries (preferred)
• Strong ability to lead cross-functional teams and coordinate execution in matrixed environments
• High level of discipline in account governance, planning cycles, and structured reporting processes
• Strong negotiation, problem-solving, and relationship management skills
• Ability to travel up to 30% for client and internal meetings
• Highly organized, accountable, and comfortable operating in structured yet dynamic environments

Benefits

• Competitive compensation package aligned with experience and market benchmarks
• Remote or hybrid flexibility depending on location and business needs
• Comprehensive health, dental, and vision insurance coverage
• Retirement savings plan with employer contributions
• Paid time off, holidays, and flexible work arrangements
• Travel opportunities for client engagement and industry events (up to 30%)
• Strong focus on professional development and leadership growth
• Collaborative, high-performance environment centered on client success and teamwork
• Opportunity to work on strategic, high-impact enterprise accounts