Knowledge Engineer (Documentation Context Eng & Arch)

• Partner with architects engineers and platform teams to capture and communicate:
  
  • System architectures and interactions
  • Engineering patterns and implementation approaches
  • Platform capabilities and constraints
  • The reasoning and tradeoffs behind technical decisions
• Create and maintain clear consumable technical artifacts such as:
  
  • Architecture overviews
  • Technical narratives and roadmaps
  • Reference documentation
  • Knowledge maps and information hierarchies
  • Engineering onboarding and enablement materials
• Conduct interviews workshops and collaborative discovery sessions with engineering teams to extract institutional knowledge and translate it into reusable understanding

• Help structure technical information in ways that are:
  
  • Easy for engineers to navigate and apply
  • Consistent across related systems and domains
  • Increasingly consumable by AI-assisted tooling and agent-based workflows
• Work with Builder Enablement architects and engineers to transform evolving architectural concepts into practical actionable guidance for development teams
• Identify ambiguity gaps or fragmentation in technical knowledge and proactively improve clarity discoverability and consistency across engineering artifacts

• Create lightweight diagrams workflows and visual representations that improve comprehension and system understanding prioritizing clarity and usability over presentation polish

• Help ensure that architectural guidance standards and paved paths are clearly articulated internally consistent and practically adoptable

• Leverage modern AI tools and workflows to accelerate knowledge synthesis organization and maintenance

• Act as a steward of engineering knowledge and information hierarchy helping ensure that teams can effectively discover understand and apply shared architectural guidance over time

• Bachelor's degree in Computer Science Engineering Technical Communication or a related field or equivalent practical experience. You will likely need 5+ years of professional experience to be successful in this role.

• Strong understanding of how modern engineering organizations design build deploy and operate software systems

• Experience as a software engineer systems engineer platform engineer solutions architect technical writer or similar role involving deep engagement with technical systems

• Proven ability to translate complex technical systems and architectural concepts into clear structured and useful documentation or knowledge artifacts

• Demonstrated ability to work across engineering architecture platform and product teams to synthesize information from multiple perspectives

• Strong systems-thinking skills and the ability to understand relationships across services platforms and organizational boundaries

• Familiarity with modern engineering ecosystems including:
  
  • Cloud platforms and distributed systems
  • APIs and service-oriented architectures
  • CI/CD and developer workflows
  • Infrastructure-as-code and platform engineering concepts
• Strong written communication skills with a focus on clarity structure audience awareness and practical usability
• Ability to ask thoughtful questions identify missing context and help teams clarify and communicate technical concepts effectively

• Comfort operating in evolving environments where systems processes and organizational structures may still be emerging

• Familiarity with modern AI-assisted workflows and the ability to leverage AI tools to support technical writing knowledge synthesis organization and discoverability

• A strong focus on usefulness and enablement-creating artifacts that help engineers make decisions and move effectively through complex technical environments

• Strong organizational instincts and attention to information hierarchy discoverability and long-term maintainability

• Deep curiosity about how systems fit together and how technical knowledge can be made more understandable navigable and actionable

• We recognize that strong candidates may not meet every qualification listed above. If you have relevant experience helping engineers understand and navigate complex technical systems we encourage you to apply.

• Experience supporting platform engineering developer enablement enterprise architecture or internal engineering ecosystems

• Experience building or scaling engineering knowledge systems internal documentation frameworks or technical enablement programs

• Experience creating technical narratives architectural overviews or onboarding materials for both technical and cross-functional audiences

• Familiarity with agent-friendly documentation structures semantic knowledge organization or AI-assisted developer experiences

• Ability to create lightweight diagrams and visual representations that improve understanding of systems and workflows

• Strong intuition for what makes technical guidance genuinely useful discoverable and adoptable for engineers

• Experience working in large federated engineering organizations with many interconnected systems and teams

• Comfort navigating ambiguity and helping create clarity in fast-moving or evolving technical environments

• Experience collaborating closely with architects platform teams and engineers to shape how technical knowledge is communicated and consumed

• Background balancing technical depth with accessibility helping bridge the gap between engineering implementation details and broader organizational understanding

• Fully Remote: This position has been designated as fully remote meaning that the position is expected to contribute from a non-NBCUniversal worksite most commonly an employee's residence.

What We Do

From film television news theme parks interactive media and streaming our people are at the center of it all. ​Here we solve complex and business-critical problems. That’s why we’re looking for people to help us continue our evolution imagining and delivering the most innovative and disruptive products and services through the latest tech advancements in the industry. ​ Here you can develop solutions. You’ll develop solutions that allow engineers to broadcast live TV from the comfort of their homes. These solutions will enable the use of our collection of hundreds of thousands of distinct intellectual properties across our film television and streaming brands. Here you can transform. You’ll make decisions and solve complex problems by leveraging insights that come from data building AI to help enable solutions to optimize every aspect of our content eco-system. Here you can build. You’ll build emerging immersive technologies that are used to power the broadcasts and streaming of global events like the Super Bowl and Olympics. You can create secure elastic cloud-based services connecting parts of our global platform ecosystem that effect tens of millions of viewers consumers and businesses that consume and love NBCUniversal’s content. And while you design build and architect your career we have the culture to make sure you’re supported. Here you can work and still live your best life! We’re leaders in our fields. We hire smart people and trust them to get the job done. We are never too busy to develop a fellow colleague. We understand our goals – or we ask. When we see something that needs doing – we do it. We make data-driven decisions. We fiercely believe in our talent and their growth. If you're ready to make an impact here you can.

Why Work With Us

For us it's more than just a work life. It's a daily passion. We take great pride in our legacy. We find fun in the challenge. We collaborate and inspire others. We're always creating always solving and always ahead of competition.

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