Fulcrum

Launch Manager (HQ)

Posted An Hour Ago

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Minneapolis MN USA

Hybrid

85K-125K Annually

Mid level

Blockchain • Logistics • Software

The Role

The Launch Manager will guide new customers through onboarding ensure project timelines are met provide training and collaborate with various teams to enhance customer experience and product adoption.

Summary Generated by Built In

Our mission is clear and staggeringly important: we're building the manufacturing operating system of the future from the ground up one that’s engineered to create network effects as we grow. A beautiful sophisticated quantum leap forward for the most important core industry in the world.

Manufacturing is important. It’s the fundamental industry on which everything else is built. We take it for granted. In 1989 35% of the entire software industry was manufacturing systems. What was the first massive burst in productivity from technology has stagnated into diminishing returns and increasing complexity. We can only continue to add complexity for so much longer until the whole system collapses.

"Any intelligent fool can make things bigger and more complex. It takes a touch of genius and a lot of courage to move in the opposite direction." - Albert Einstein

Who you are

Naturally organized and detail-oriented you keep projects moving

A confident communicator

Empathetic and patient when teaching others new tools or processes

Energized by helping customers succeed

Comfortable juggling multiple customers at different stages

Curious and eager to learn technical details without being an engineer

Thrive in a fast-changing environment and can adapt quickly

Collaborative and enjoy working cross-functionally

What the job is

Guide new customers through onboarding and implementation of our software

Run regular check-in calls to make sure customers are set up for success

Understand each customer’s business goals and tailor the setup to fit their needs

Coordinate timelines and ensure projects stay on track through go-live

Train customer teams on how to use the product and ensure adoption

Troubleshoot setup issues and work with our engineering team when needed

Partner with Sales to ensure a smooth handoff from the sales process

Share customer feedback with Product and Engineering to improve the experience

Continuously improve implementation processes for efficiency and impact

Stay organized while managing multiple customers at various stages

Learn to write simple queries over time

Handle conflicts between deadlines and throughput

Openly receive coaching and feedback

Actively contribute to team & company goals

Who you'll work with

Account Executives who closed deals to learn about customer expectations

Small and medium manufacturers as customers

Product Managers deciding how to navigate the roadmap

Marketing Managers who will take your feedback into their lead generation efforts

Engineers to help work through issues and learn about new releases

The market tells us we’re on the right track: +50% year over year growth but we know to not rest on our laurels and that there's a lot of stuff to build and a huge amount of work to be done. We're looking for people who can stand alongside us and work hard to make our dreams become reality in the fastest smoothest and best way possible.

If you're someone who is obsessed with making amazing things being the best and wanting your work to contribute to something excellent please reach out.

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The Company

HQ: Minneapolis MN

61 Employees

Year Founded: 2015

What We Do

Fulcrum is a Software-as-a-Service (SaaS) ERP MRP and MES platform allowing small and mid-sized manufacturers to improve efficiency through workflow optimization and automated data collection. Fulcrum delivers value through a fully digital paperless workflow leveraging machine learning automation predictive analytics and advanced heuristics to drive throughput and profitability.