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Our Mission
Healthcare should work for patients but it doesn’t. In their time of need they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry the companies delivering such a poor customer experience would not survive. But in healthcare patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose we give them power. In doing so we can make healthcare work like every other consumer sector where businesses compete for customers not the other way around. In time this will drive quality up and prices down.
We’re 18 years old and the leader in our space but we are still just getting started. If you like solving important complex problems alongside deeply thoughtful driven and collaborative teammates read on.
Your Impact on our Mission
Zocdoc’s most important asset is our people. As a Lead People Data Analyst you will serve as the key leader in building the People data foundation analytics strategy reporting and AI-enabled insight products that help our People team and business leaders make better faster and more informed workforce decisions. You will move us beyond static dashboards and reactive data pulls by building scalable data products diagnostic tools and AI-enabled workflows that help us understand what is happening across the employee lifecycle — from recruiting and onboarding to engagement performance retention workforce planning and organizational design you'll operate as a senior-level individual contributor—setting standards partnering with stakeholders across People Operations and the business and ensuring that our data practices are accurate scalable and compliant.
You’ll enjoy this role if you are…
- Personally motivated by finding actionable insights from a sea of people data - and equally motivated by making those insights easy for others to use
- Highly curious about how work is actually happening across different parts of the People team including HRBP Recruiting People Operations Compensation Engagement Performance and Talent
- Autonomous urgent and creative. You genuinely love telling stories through analytics
- Energized by connecting dots across systems teams and processes to tell a clearer story about our workforce
- Highly innovative in using Claude generative AI and other emerging tools to automate manual work improve data storytelling and build better People workflows
- A self-starter who is able to work autonomously and within a team context
- Comfortable operating as both a builder and a thought partner — you can get into the weeds of data quality and also step back to explain what matters and why
- Serious about your work but not about yourself. Let’s face it - the way things are going you kind of need a sense of humor
Your day to day is…
- Execute and continuously improve our People data strategy and standards in partnership with HRBPs Recruiting and HRIS including including metric definitions data models reporting standards governance practices and scalable self-service tools.
- Build People datasets dashboards and insight products across the employee lifecycle including headcount hiring attrition engagement performance internal mobility compensation workforce planning and organizational design.
- Use Claude generative AI and other emerging tools to automate manual reporting accelerate synthesis identify workforce patterns and improve how the People team works with data.
- Connect data workstreams across HRBP Recruiting People Operations HRIS and other teams to create a more integrated view of our people processes risks and opportunities.
- Partner with HRBPs Recruiting and People leaders to identify meaningful workforce signals pressure-test hypotheses prepare leader-facing narratives and translate data into practical next steps.
- Apply analysis modeling and predictive techniques to support workforce planning retention performance management talent reviews and organizational health.
- Improve People data quality systems integrations privacy compliance and responsible AI practices in partnership with People Operations Recruiting and systems owners.
- Deliver clear presentations visualizations and written narratives that help leaders understand what is happening why it matters and what actions to consider.
You’ll be successful in this role if you have…
- Meaningful 5+ years experience in people analytics or workforce data analysis experience with demonstrated expertise in statistical analysis predictive modeling and ultimately insights
- Master’s degree in Industrial-Organizational Psychology or a related quantitative/social science field
- Strong technical skills including SQL Excel/Google Sheets/Workday reporting and data visualization tools; experience with Looker and Snowflake is strongly preferred
- Experience building scalable analytics products not just one-off reports or dashboards
- Demonstrated ability to use generative AI tools such as Claude to automate workflows synthesize information improve productivity and create better user experiences for stakeholders
- Ability to distinguish between raw data meaningful signal and business insight — and to partner effectively with People stakeholders who bring the business context
- The mentality of an entrepreneur/owner and a strong bias to action
- Superb communication and storytelling skills with the ability to turn complex analysis into clear narratives implications and recommendations
- Humility. You believe in treating all people with dignity and respect regardless of title or tenure
- Strong organizational skills with the ability to manage multiple projects independently while keeping cross-functional partners aligned
Benefits:
- Flexible hybrid work environment at our convenient Soho location
- Unlimited Vacation
- 100% paid employee health benefit options (including medical dental and vision)
- Commuter Benefits
- 401(k) with employer funded match
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch everyday along with beverages and snacks
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month millions of patients use our free service to find nearby in-network providers compare choices based on verified patient reviews and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice fill their last-minute openings and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together Not Alone we are a company that prides itself on being highly collaborative and we believe that diverse perspectives experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race color ethnicity ancestry religion national origin gender sex gender identity gender expression sexual orientation age citizenship marital or parental status disability veteran status or any other class protected by applicable laws.
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Skills Required
- 5+ years experience in people analytics or workforce data analysis
- Master's degree in Industrial-Organizational Psychology or related quantitative/social science field
- Strong SQL skills
- Advanced Excel or Google Sheets proficiency
- Experience with Workday reporting
- Experience with data visualization tools and building dashboards
- Experience building scalable analytics products (not just one-off reports)
- Demonstrated ability to use generative AI tools (e.g. Claude) to automate workflows and synthesize insights
- Experience with Looker
- Experience with Snowflake
- Experience with statistical analysis predictive modeling and applied workforce modeling
- Strong communication storytelling and stakeholder partnering skills
What the Team is Saying
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What We Do
Zocdoc is the tech company at the beginning of a better healthcare experience. Each month millions of patients use Zocdoc to find in-network neighborhood doctors instantly book appointments online see what other real patients have to say get reminders for upcoming appointments and preventive check-ups fill out their paperwork online and more.
Why Work With Us
Zocdoc's forward-thinking approach prioritizes collaboration agility and continuous learning in service of our long-term vision. This has helped us drive significant innovation in a complex slow-moving industry and our talented team is looking for impact-minded individuals to join us as we continue to re-imagine the healthcare experience.
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Zocdoc Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our NYC office is accessible to all employees five days a week though working in-office remains completely voluntary; everyone is invited but nobody is required to work in the office.
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