Caterpillar

Lead Digital Operations Support Analyst

Posted 4 Hours Ago

Be an Early Applicant

Peoria IL USA

Hybrid

128K-209K Annually

Mid level

Artificial Intelligence • Cloud • Internet of Things • Software • Cybersecurity • Industrial

Cat Digital uses digital technologies to help Caterpillar Inc. customers build a better more sustainable world.

The Role

The Lead Digital Operations Support Analyst provides high-impact support for digital products helping customers adopt capabilities and resolve technical issues while enhancing support standards and product reliability through effective communication and analysis.

Summary Generated by Built In

Career Area:
Technology Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar you're joining a global team who cares not just about the work we do - but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We don't just talk about progress and innovation here - we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.
As a Lead Digital Operations Support Analyst you will provide high-impact support and problem resolution for specific digital products-helping customers successfully adopt new capabilities navigate upgrades and resolve technical issues quickly and professionally. You will work across teams to strengthen customer support standards elevate troubleshooting effectiveness and improve product reliability through structured issue analysis and clear communication.
What you will do:

Assist customers with implementing new process.
Respond to inquiries and requests from customers and business partners.
Train customers in process operation and maintenance.
Participate in analysis identified issues or problems which may require changes to process or documentation.

Skills:

Problem Solving: Ability to analyze technical and operational issues using available data assess alternatives make informed decisions and recommend solutions that improve system performance and customer outcomes.
Technical Troubleshooting: Ability to diagnose analyze and resolve software application or operational issues using structured troubleshooting techniques root-cause analysis and established escalation processes.
Performance Measurement and Tuning: Ability to monitor analyze and validate application and system performance using established tools and metrics to support troubleshooting optimization and issue resolution.
Effective Communications: Ability to clearly transmit receive and interpret information with customers and cross-functional partners tailoring communication to the audience.

Top candidates will also have:

Bachelor's degree
End-to-end order process experience
SAP system knowledge
Strong understanding of Equipment Processing Center (EPC) process flows
Solid background in business systems and cross-functional system integration
Strong understanding of Caterpillar's order management workflows and dealer network operations

Additional information:

Location: The location for this position is Peoria IL and requires the candidate to work onsite five days a week.
Relocation: Domestic relocation assistance is not available for this position.
Travel: This role will require 25% travel.
Sponsorship: Sponsorship is not available.

Summary Pay Range:
$128470.00 - $208770.00
Compensation and benefits offered may vary depending on multiple individualized factors job level market location job-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

Medical dental and vision benefits*
Paid time off plan (Vacation Holidays Volunteer etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement

* These benefits also apply to part-time employees
This position requires working onsite five days a week.
Visa Sponsorship is not available for this position.
Posting Dates:
April 8 2026 - April 15 2026
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
Not ready to apply? Join our Talent Community.

Top Skills

SAP

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The Company

HQ: Irving TX

100000 Employees

Year Founded: 1925

What We Do

Cat Digital is the digital and technology arm of Caterpillar Inc. responsible for bringing digital capabilities to our world-famous yellow iron. With over 1.5M connected assets worldwide our teams use data technology advanced analytics and AI capabilities to help our customers build a better world.

Why Work With Us

The Cat Digital team is at the forefront of Caterpillar’s evolution. We take pride in solving complex problems by building new systems from the ground up. On our team you’ll leverage data from across our entire enterprise to find solutions that open a new world of possibilities for our customers and dealers. Join us in building a better tomorrow.