Lead Fulfillment Pharmacist - Romeoville IL

What You'll Do:

• Oversee and participate in the processing verification and fulfillment of prescription and non-prescription medication orders with a high degree of accuracy and compliance
• Provide clinical review and intervention as necessary working directly with prescribing providers and care teams to ensure appropriate therapy
• Lead and support a team of fulfillment pharmacists through coaching training performance management and professional development
• Support scheduling and staffing needs to ensure appropriate shift coverage and workflow continuity
• Collaborate cross-functionally with engineering product operations compliance and quality teams to improve pharmacy workflows and technology systems
• Drive continuous improvement initiatives to enhance operational efficiency safety and the patient experience
• Participate in internal audits inspection readiness activities and ensure compliance with all standard operating procedures (SOPs) and regulatory requirements
• Foster a high-performing patient-first culture that prioritizes accuracy accountability and team collaboration
• Support additional operational tasks and responsibilities as assigned by pharmacy leadership

What You'll Bring to the Team:

• Bachelor of Science in Pharmacy (B.S. Pharm) or Doctor of Pharmacy (PharmD) from an accredited college of pharmacy
• Active and unrestricted Illinois Pharmacist License in good standing
• Additional state licenses are a plus but not required
• Minimum of 3–5 years of experience in a mail-order/retail pharmacy with at least 1–2 years in a leadership or supervisory role
• Ability to work full-time (40 hours/week) with rotating weekend shifts in a fast-paced high-volume mail order pharmacy environment
• Demonstrated leadership ability with experience coaching or managing pharmacy professionals in a fulfillment or clinical setting
• Deep empathy patience and professionalism when supporting patients and team members alike
• Proven capacity to think critically make sound decisions under pressure and operate with autonomy
• Meticulous attention to detail and strong organizational skills to ensure accuracy compliance and safety
• A proactive solutions-oriented mindset with a drive to improve systems and implement meaningful change
• Excellent verbal and written communication skills and a collaborative spirit that thrives in cross-functional environments

Schedule & Availability:

• While we strive to maintain consistent schedules flexibility is required as your scheduled workdays may occasionally shift to help cover holidays team PTO or other staffing needs
• Advanced notice of at least two weeks will be provided for any changes to the regular schedule
• Please note that shift structures may be adjusted in the future based on evolving business needs

We've Got You Covered:

• Full medical dental and vision insurance + OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing + Learning & Growth reimbursements
• Paid parental leave + Fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness counseling and fitness

What We Do

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest most effective care possible. Ro is the only company to offer nationwide telehealth labs and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient end-to-end healthcare experience spanning from diagnosis to delivery of medication to ongoing care. Since 2017 Ro has helped millions of patients in nearly every single county in the United States including 98% of primary care deserts.

Why Work With Us

Ro is powering quality care at scale. The Ro Operating System (ro.OS) vertically integrates the core parts of healthcare bringing together nationwide telehealth lab and pharmacy services on one platform. The result? ro.OS makes it easier for patients to access and providers to deliver high-quality care – millions of times over.

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