Lead Outreach Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead Outreach Specialist based in the United States.

The Lead Outreach Specialist will oversee and coach a team responsible for engaging patients and improving access to essential care services.
This role combines people leadership, operational excellence, and data-driven performance management to strengthen outreach effectiveness.
You will guide team members through structured coaching, quality reviews, and performance improvement initiatives.
The position requires a balance of empathy, accountability, and strategic thinking to ensure every patient interaction delivers meaningful value.
You will collaborate with cross-functional teams to improve engagement outcomes and maintain a healthy outreach pipeline.
This is an opportunity to help shape scalable processes, adopt innovative tools, and contribute to a mission-driven healthcare environment.

The Lead Outreach Specialist is responsible for leading a high-performing outreach team while ensuring operational consistency, strong patient engagement, and continuous improvement. This role requires hands-on leadership, strong organizational skills, and the ability to translate performance data into actionable coaching strategies.

• Directly manage and support a team of Outreach Specialists, creating a culture of accountability, engagement, and continuous development.
• Conduct structured weekly one-on-one meetings focused on performance metrics, coaching opportunities, and specific improvement actions.
• Perform regular call audits using established quality frameworks and provide targeted feedback based on individual performance needs.
• Monitor team and individual performance metrics, including outreach activity, scheduling rates, engagement results, and responsiveness.
• Identify performance risks early, address workflow challenges, and maintain a healthy outreach funnel by ensuring leads are properly managed.
• Oversee onboarding, training, and ongoing development to ensure team members are aligned with processes, tools, and best practices.
• Partner with internal teams to achieve engagement goals, improve operational workflows, and resolve barriers affecting patient outreach.
• Prepare and communicate performance updates, trends, and recommendations to leadership.
• Champion the adoption of new technologies, including AI-powered tools, by testing solutions, supporting implementation, and helping teams improve efficiency.
• Maintain a strong focus on patient experience by ensuring outreach interactions are professional, empathetic, and effective.

Requirements:

The ideal candidate brings experience in team leadership, healthcare engagement, customer-focused operations, and performance management. They are comfortable working in a fast-paced environment where processes evolve and where data, technology, and human connection come together.

• High School Diploma, GED, or higher education required.
• 4+ years of experience in healthcare sales, patient engagement, direct marketing, customer service, or a related field.
• Prior experience managing people, coaching teams, and driving performance outcomes.
• Strong communication, leadership, and interpersonal skills with the ability to motivate and inspire others.
• Ability to build trust and rapport with patients, including senior populations and individuals with complex needs.
• Comfortable analyzing performance data and translating insights into practical coaching actions.
• Strong organizational skills with attention to detail and the ability to manage multiple priorities.
• Experience working toward engagement, productivity, or performance goals in a results-oriented environment.
• Ability to work independently while collaborating effectively with distributed teams.
• Reliable internet connection and ability to work remotely.
• Flexibility to support occasional after-hours or weekend needs when required.
• Curiosity and enthusiasm for AI-enabled tools, with openness to learning and championing new technologies.
• Preferred: Experience in healthcare settings such as health plans, medical facilities, or patient engagement programs.
• Preferred: Knowledge of Medicaid, Medicare, senior services, or related healthcare programs.
• Preferred: Bachelor’s degree.

Benefits:

• Competitive base salary range of $75,000–$85,000 annually, plus bonus, equity, and benefits.
• Fully remote work environment with flexibility to support work-life balance.
• Comprehensive healthcare benefits designed to support employees and their families.
• Retirement benefits and financial wellness programs.
• Paid time off and additional employee wellness benefits.
• Opportunities for professional growth, development, and leadership advancement.
• Opportunity to work with innovative technology, including AI-powered solutions that improve operational efficiency.
• Supportive, mission-driven culture focused on improving healthcare experiences and outcomes.