Job Description
Engage in the service of debit/ATM credit related networks and processors and the processing of credit card debit card/ATM card transaction exceptions reporting and maintenance. Resolve issues regarding member accounts and following the credit union policies and procedures.
Essential Responsibilities
- Serve card portfolios including but not limited to credit debit ATM/convenience and prepaid. Order new/replacement plastics process balance transfer requests investigate and resolve misapplied payments and perform other account adjustments perform address maintenance/verification fulfill statement copy requests and satisfy general inquiries
- Complete cash/cardholder settlement process for plastic card products authenticates posted transactions for blocked accounts and assists with various general ledger reconciliations and settlements
- Provide project support on departmental or enterprise-level initiatives which may include UAT or release testing
- Ensure that policies procedural manuals and knowledge-based resources are complete and accurate
- Participate in the cross-training of team members and self.
- Provide support for departmental reports and productivity metric tracking
- Identify potential issues and work with vendors and/or internal teams under the guidance of the department supervisor
Education & Years of Experience
- Minimum - High School or Equivalent
- Preferred - 4 Year Bachelors Degree in Business Finance or Related
- 4 Years Customer service plastic card portfolio or related
Compensation & Benefits:
Typical hiring range: $47600.00 to $74000.00 Annually. Actual compensation will be determined using factors such as experience skills & knowledge.
Benefits: Alliant provides a benefits package including health care vision dental and 401k with employer match including:
- Annual performance bonus
- Work from home up to 3 days a week
- Paid parental leave
- Employee discount programs
- Time off including paid personal and sick days
- 11 paid holidays
- Education reimbursement
*Note that eligibility and cost of benefits can vary depending on the number of regularly scheduled hours and job status such as regular full-time regular part-time or temporary employment.
Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives.
The responsibilities listed do not contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this position. Duties responsibilities and activities may change at any time with or without notice.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Minimum High School or Equivalent
- 4 Years Customer service plastic card portfolio or related
- 4 Year Bachelors Degree in Business Finance or Related
What the Team is Saying
Alliant Credit Union Compensation & Benefits Highlights
- Healthcare Strength—Medical and dental coverage with company-paid vision employer HSA contributions disability/life insurance and mental-health resources (EAP Calm) are described as standard offerings. Wellness supports like a monthly fitness stipend further reinforce the health-focused package.
- Leave & Time Off Breadth—Generous PTO alongside paid U.S. bank holidays hybrid flexibility and dedicated volunteer time off are highlighted. Paid parental leave is included as part of the broader time-off mix.
- Retirement Support—A 401(k) with employer match and immediate vesting is emphasized paired with financial perks such as discounted loan rates for employee‑members. These elements signal strong support for long-term financial security.
Alliant Credit Union Insights
What We Do
Alliant is unlike any other financial institution — a digital credit union that wows our members. We’re boldly disrupting banking norms to do good for our members employees and communities. With 90 years of history and more than $19 billion in assets Alliant Credit Union is the largest credit union in Illinois and one of the largest in the U.S. Our industry-leading financial products seamless digital experiences and exceptional customer service make banking simpler for our 900000+ members. Fully digital fully human and full of possibility we work to provide our members with experiences that redefine the financial industry challenge the status quo and unleash brilliance.
Why Work With Us
Our employees enjoy a hybrid schedule allowing for flexible remote work and purpose-driven outcome-focused onsite opportunities. Driven by Alliant's guiding principles and values employees across all teams build together to provide our members with industry-leading financial products seamless digital experiences & exceptional customer service.
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Alliant Credit Union Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Alliant offers a purpose-driven outcome-focused hybrid workplace model.
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Date Posted
05/19/2026
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