Lead Revenue Operations Manager

At Deputy, we empower businesses to build thriving workplaces - ones where staff are engaged, customers are served well, businesses are legally compliant, and companies’ profits thrive. Our reach extends across 70+ countries worldwide, serving more than 320,000 workplaces. 

Deputy is a global SaaS workforce management company headquartered in Sydney, San Francisco, and London, backed by top investors and recently surpassed 100m ARR. We've helped millions of workers across industries and aim to empower 60% of the global workforce. If you're passionate about improving the world of work, one shift a time, join us at Deputy and help shape the future of hourly employment!

You do not need to match every listed expectation to apply for this position. Here at Deputy, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

This Role

The Lead Revenue Operations Manager plays a pivotal role at Deputy by spearheading the optimization and integration of sales, marketing, and customer success operations within the dynamic landscape of the B2B software industry. This role is crucial for driving revenue growth and fostering operational efficiency. This position is instrumental in leveraging data analytics to provide actionable insights, enhance customer satisfaction, and drive overall business success.

Cross-Functional Collaboration:

Work closely with sales, marketing, and customer teams to align strategies and streamline processes for maximum revenue generation.

Foster a collaborative environment that encourages open communication and effective teamwork.

Data Analysis and Reporting:

Utilize data analytics to identify trends, insights, and opportunities for improvement in sales, marketing, and customer success performance.

Generate regular reports and dashboards to provide key stakeholders with actionable insights.

Sales, Marketing, and Customer Optimization:

Collaborate with the sales and marketing teams to enhance lead generation, qualification, and conversion processes.

Implement and manage sales and marketing technology tools to improve efficiency and effectiveness.

Forecasting and Goal Setting:

Develop and maintain revenue forecasts, taking into account historical data and market trends.

Work with leadership to set realistic revenue targets and monitor progress towards achieving them.

Process Improvement:

Identify bottlenecks and inefficiencies in revenue-generating processes and implement improvements.

Establish and document standardized processes to ensure consistency and scalability.

Implement tools and processes to measure and improve customer satisfaction.

Responsibilities:

• Cross-Functional Collaboration:
• Work closely with sales, marketing, and customer teams to align strategies and streamline processes for maximum revenue generation.
• Foster a collaborative environment that encourages open communication and effective teamwork.

Data Analysis and Reporting:

• Utilize data analytics to identify trends, insights, and opportunities for improvement in sales, marketing, and customer success performance.
• Generate regular reports and dashboards to provide key stakeholders with actionable insights.

Sales, Marketing, and Customer Optimization:

• Collaborate with the sales and marketing teams to enhance lead generation, qualification, and conversion processes.
• Implement and manage sales and marketing technology tools to improve efficiency and effectiveness.

Forecasting and Goal Setting:

• Develop and maintain revenue forecasts, taking into account historical data and market trends.
• Work with leadership to set realistic revenue targets and monitor progress towards achieving them.

Process Improvement:

• Identify bottlenecks and inefficiencies in revenue-generating processes and implement improvements.
• Establish and document standardized processes to ensure consistency and scalability.
• Implement tools and processes to measure and improve customer satisfaction.

Qualifications:

• 8+ years of experience in operational roles that work with revenue generating team(s)
• Must have a fluent understanding of SaaS KPIs and business drivers.
• Curiosity, always asking questions and trying to find answers for problems that other people can't see.
• Exceptional project management and process optimization skills and takes ownership.
• Strong analytical skills with the ability to derive actionable insights from data.
• Experience with Revenue Operations and CRM tools such as Salesforce, Groove, Zendesk, Vitally, Marketo, Thoughtspot (or other BI tools), and Gong
• Excellent communication and interpersonal skills and the ability to think and act on a global scale.
• A passion for delivering exceptional customer experiences.

The pay range for this position takes into account multiple factors that are all considered to determine an individual candidate’s starting pay. These factors include but are not limited to: market factors, experience, technical and non-technical skills, education, certifications, and other business acumen. This range does not include any potential incentive programs, such as individual or organizational performance bonuses. 

For candidates based in the San Francisco Bay Area or New York City, the pay range for this position is $131,000 - $139,500.

For candidates based outside San Francisco Bay Area or New York City, the pay range for this position is $115,000 - $122,760.