Lead Salesforce Developer - Service Cloud

Dynatrace is seeking an experienced Salesforce Service Cloud Developer driven to deliver high-quality solutions to drive successful outcomes. As a member of our team you'll have the opportunity to design develop and implement Salesforce applications that leverage Service Cloud capabilities. If you're an expert in Apex Lightning Components and integrations with external systems we want to hear from you.

Responsibilities

• Develop customize and maintain Salesforce applications with a focus on Service Cloud.
• Configure/build new and enhanced functionality in the Salesforce platform using declarative and/or programmatic solutions.
• Customize/build Salesforce Service Cloud applications using custom objects workflows validations and formulas while adhering to Salesforce best practices
• Develop and maintain Apex Classes Triggers Visualforce Pages Lightning Components and Flows.
• Participate in the design process of integrations from Salesforce with external applications and third-party services.
• Troubleshoot and resolve issues related to Salesforce performance functionality and integrations.
• Ensure adherence to best practices security guidelines and coding standards.
• Participate in unit testing code reviews and deployment activities.
• Actively participate/lead demos and reviews with team (as needed)
• Follow Agile software development methodology and team architecture standards.
• Participate in design code and test inspections throughout life cycle to identify issues/defects

This is a remote eligible position. Candidates who live within a 45 mile radius of Boston MA; Detroit MI; and Denver CO will be required to work hybrid (2 days per week) out of our Dyntrace office. Candidates are required to work EST hours for this position.

Minimum Requirements

• Must have 5+ years of experience configuring and building Salesforce solutions
• Must have 5+ years of Salesforce Experience Cloud development experience

Preferred Requirements

• Strong expertise in Salesforce Service Cloud (Case Management Live Agent Service Console Knowledge Management Entitlements and SLAs).
• Proficiency in Apex SOQL SOSL Visualforce Lightning Web Components (LWC) and Flows.
• Experience with Salesforce REST and SOAP APIs platform events and integration patterns.
• Strong understanding of Salesforce architecture and development best practices
• Understanding of Agile methodologies and experience with JIRA Confluence or other project tracking tools.
• Knowledge of Salesforce Security Profiles Roles Permission Sets and Sharing rules.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration abilities.

• A one-product software company creating real value for the largest enterprises and millions of end customers globally striving for a world where software works perfectly.
• Working with the latest technologies and at the forefront of innovation in tech on scale; but also in other areas like marketing design or research.
• A team that thinks outside the box welcomes unconventional ideas and pushes boundaries.
• An environment that fosters innovation enables creative collaboration and allows you to grow.
• A globally unique and tailor-made career development program recognizing your potential promoting your strengths and supporting you in achieving your career goals.
• A truly international mindset that is being shaped by the diverse personalities expertise and backgrounds of our global team.
• A relocation team that is eager to help you start your journey to a new country always there to support and by your side.
• Attractive compensation packages and stock purchase options with numerous benefits and advantages.

DOE salary $160K - $180K plus Health Dental Life STD LTD 401K PTO. Total compensation may vary depending on candidate experience/education and location.

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation company-sponsored premium benefits medical dental vacation/holidays company matching 401(k) Plan etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race sex color gender identity religion national origin ancestry citizenship physical abilities age sexual orientation creed disability status veteran status pregnancy genetic status or any other characteristic protected by law. If your disability makes it difficult for you to use this site please contact [email protected]. Dynatrace participates in E-Verify participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law. To be considered for this position please upload your resume/CV.

What We Do

Dynatrace lets customers understand their business like never before so they can see beyond the complexity find and fix problems faster and automate manual tasks with Al — so they can focus on what truly matters: running their business.

Why Work With Us

In a world that runs on software our Al-driven insights cut through the noise allowing you to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Our culture fueled by curiosity openness and authenticity drives our pursuit of innovation and excellence in crafting the Dynatrace platform.

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