Job Description
At Braze we have found our people. We’re a genuinely approachable exceptionally kind and intensely passionate crew.
We seek to ignite that passion by setting high standards championing teamwork and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change you will be empowered to make a real impact here with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive we can’t wait to meet you.
We are seeking a Lead Systems Administrator to act as the technical escalation point for our Service Desk and to own the reliability security and operational excellence of our IT services. In this role you will lead incident response perform deep root cause analysis and proactively improve systems through automation and process improvements. You will also serve as a mentor and subject matter expert across multiple IT domains.
Main responsibilities:
- Serve as the primary escalation point for the Service Desk to investigate and resolve complex technical issues
- Own the maintenance configuration availability and business continuity of core IT services
- Act as Incident Manager or partner closely with Incident Management during service outages and security incidents ensuring clear and timely communication to the business
- Identify recurring issues define corrective actions and implement long-term solutions
- Provide advanced support for Google Workspace including email delivery permissions security issues and service integrations
- Support escalated issues across Zscaler macOS networking Google Workspace and Okta
- Troubleshoot and maintain integrations of IT SaaS such as; Okta Google Workspace Slack Zscaler and Iru
- Serve as Tier 3 support for macOS hardware and network-related issues
- Design write and maintain custom scripts or applications to improve system efficiency and reduce manual effort
- Create and maintain IT documentation and contribute to the Knowledge Base
- Manage vendor relationships for IT services and tools
- Investigate and remediate security-related issues across Gmail Slack and Okta
- Mentor team members and promote IT best practices across the organization
- A hands-on problem solver who takes ownership and strives for operational excellence
- Experienced in supporting SaaS platforms such as Google Workspace Slack Okta Iru and other enterprise IT services including API-based administration
- Knowledgeable in virtualization and cloud environments (AWS VMware or equivalent)
- Proficient in scripting and automation using tools such as Bash Python and/or Ruby
- Comfortable using tools such as Jira Git and GAM
- Demonstrated experience designing implementing and improving IT services
- Strong understanding of IT operations best practices including security storage data protection and disaster recovery
- Self-directed detail-oriented and capable of prioritizing work based on impact and urgency
- Excellent written and verbal communication skills
- Strong networking fundamentals including familiarity with the OSI model
- Familiar with software development lifecycle principles
Bonus Qualifications:
- ITIL Foundation (or higher) certification
- Experience managing cloud infrastructure in AWS Azure or Google Cloud Platform
For candidates based in the United States the pay range for this position at the start of employment is expected to be between $108700-$127900/year with an expected On Target Earnings (OTE) between $120800-$142100/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors including market location job-related knowledge skills and experience. In addition to cash compensation Braze offers full and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.
#LI-Hybrid
WHAT WE OFFER
Braze benefits vary by location and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.
From offering comprehensive benefits to fostering hybrid ways of working we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical dental vision life and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing learning platforms and a yearly learning stipend
- A curated in-office employee experience designed to foster community team connections and innovation
- Opportunities to give back to your community including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative transparent and fun culture recognized as a Great Place to Work®
ABOUT BRAZE
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence BrazeAI™ allows marketers to combine and activate AI agents models and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter faster and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization Braze enables companies to turn action into interaction through autonomous 1:1 personalized experiences.
The company has repeatedly been recognized as a Leader in marketing technology by industry analysts and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.
Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report a 2025 America’s Greatest Companies by Newsweek and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work® among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S. the UK Australia and Singapore.
The company is headquartered in New York with offices in Austin Berlin Bucharest Chicago Dubai Jakarta London Paris San Francisco São Paulo Singapore Seoul Sydney and Tokyo.
At Braze we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do and that includes our recruiting practices. We're committed to offering all candidates a fair accessible and inclusive experience – regardless of age color disability gender identity marital status maternity national origin pregnancy race religion sex sexual orientation or status as a protected veteran. When applying and interviewing with Braze we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar we encourage you to apply as we’d love to meet you.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and if applicable based on your location how you can exercise any privacy rights.Top Skills
What the Team is Saying
What We Do
At Braze we believe in the passion of our people. We seek to ignite that passion by setting high standards championing teamwork and creating work-life harmony. We thrive when people add their unique perspectives to our ever-growing teams—and we strive to empower you to make an impact that fuels both you and our business.
Why Work With Us
At Braze we believe in the passion of our people. We seek to ignite that passion by setting high standards championing teamwork and creating work-life harmony. We thrive when people add their unique perspectives to our ever-growing teams—and we strive to empower you to make an impact that fuels both you and our business.
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Date Posted
04/07/2026
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