Learning Experience Designer (Remote Friendly)
Job Description
Mission Lane is revolutionizing access to financial tools to pave a clear way forward for millions of Americans on the path to financial success. We strive to create solutions no one ever has before, to redefine the financial industry for the better. Sound like a mission you could get behind?
We’re looking for an innovative, driven, problem-solver with 2+ years experience working across multiple instructional delivery modalities to join our Customer Operations department as a Learning Experience Designer for the Collections & Recoveries team.
This is a unique opportunity to contribute at a company that’s on the verge of becoming the household name in financial products for the 50% of Americans who are not served by traditional financial institutions.
The impact you’ll make:
You’ll drive forward our mission of financial inclusion by delivering high-quality learning experiences for Mission Lane's front-line Collections and Recoveries agents (aka front-Laners). Your learning solutions will directly impact and improve our delinquent and charged-off customers' experiences, as our front-Laners help them recover financially. Day-to-day, you'll:
- Design, develop and maintain Mission Lane's various learning programs, using the appropriate learning models
- Utilize data and metrics to shape learning recommendations, report out on learner behavior, progress, and outcomes to impact the business.
- Support consumability and continuous improvement of learning programs through delivery and publication of learning assets (ILT content, digital content, videos, assessments, etc.)
- Continually evaluate solutions for quality and accuracy
- Pursue a deep understanding of program and learner roles to ensure that learning solutions meet the needs of stakeholders and end users
- Maintain knowledge of new learning approaches, technology and tools
- Contribute to the development and implementation of templates, learning models and overall best practices
You’ll thrive in role if:
- You have 2+ years of experience in instructional design methodologies and experience developing in a variety of e-tools, including Articulate 360, Captivate, InDesign and media.
- You have 2+ years of experience working cross functionally with tech and non-tech teams
- You can communicate difficult concepts and processes using clear and simple language and visuals
- You have strong knowledge of learning principles and methodologies, with a track record of practical application
- You have excellent project or program management, strategic thinking, problem solving, and communication skills
- You have experience defining program requirements and using data an metrics to determine improvements
- You have experience with Learning Management System (LMS) content management
- You have a Bachelor's Degree or 4 years relevant work experience
You'll get bonus points for:
- Industry certifications in Instructional Design, Project Management
- 2+ years in project or program management
At Mission Lane, we’re looking for people who have the courage to take on new challenges. If you need accommodations to perform at your highest potential throughout the application and/or interview process, don’t hesitate to reach out.
We’re committed to ensuring our team members have balance in their lives. Our comprehensive benefits package* provides the support you need to thrive at work and at home.
- Work: An engaging culture with access to training programs and advancement opportunities
- Life: Full health, dental, and vision benefits, Flexible Spending Account (for medical and childcare expenses), paid parental leave, and a 401k Company Match
- Balance: Generous PTO, flexible schedules, a Calm App subscription, and more.
More about Mission Lane:
Mission Lane is based in the U.S., with offices in Richmond, Virginia & San Francisco, California. Founded in December 2018, we’ve rapidly grown to almost 2 million customers.
It all started with a realization: nearly fifty percent of the adult population in the U.S. doesn’t have access to a clear line of credit. And by “clear” we mean credit without crazy fees that only increase debt. Most traditional credit card companies either overlook or overcharge this group because they have less-than-prime credit scores or no score at all. We decided this just wouldn’t do.
We understand that everyone doesn’t have the same opportunities. We also know that everyone joins us at different stages of their financial journeys. Providing access to clear credit was a critical first step, but our work isn’t done. We are actively developing new products designed to meet our customers where they are, according to their needs.
We get it - life happens. That’s why Mission Lane is hard at work paving a better way forward.
Just like for our customers, Mission Lane creates opportunities for our employees to learn, grow, and prosper. We strive to create an environment that brings out the best in everyone, everyday.
*****
Mission Lane is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.
Mission Lane is not currently sponsoring new applicant employment authorization for this position. And please, no third-party recruiters.
Date Posted
10/05/2022
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