Job Description
Chewy is looking for a Learning Operations Manager to join our Learning Team! The ideal candidate...
What you'll do:
- Lead and support ongoing development provide regular performance feedback for team of Learning Coordinators and large team of on-the-floor trainers
- Identify needs or gaps in learning process and in consultation with Operations Teams
- Design training and development programs based on the organizational needs in consultation with Regional Learning Manager
- Recruit and observe team of on the floor trainers for process training
- We are looking for someone who can conduct train-the-trainer sessions and Leadership training and conduct remediation training as needed
- Facilitate courses or learning sessions with all process job roles and with Leadership as needed
- Coordinate all training conducted across shifts and areas
- Maintain daily communication with Operations HR Recruiting and other teams
- Maintain knowledge of operation processes for ongoing assessment of the training process
- Fulfill additional responsibilities as assigned
What you'll need:
- BA BS or equivalent experience
- 4+ years of successful training experience and validated proficiency in delivering and crafting training
- 2-4+ years guiding a team within a training/learning HR or similar function
- 2-4+ year in Operations or process improvement role
- Proficiency in computer usage email MS Office (Word PowerPoint and Excel Outlook)
- Understanding of fulfillment/distribution center/warehouse processes and flow
- Well-developed observational and analytical skills
- Effective verbal and written communications skills
- Able to work flexible schedules / shifts as needed for 7 day operation
- Validated skills for planning daily/weekly tasks and adapting to contending demands
- Strong skills developing relationships across all levels and functions
- Must be willing to travel
Bonus:
- Instructional design using ADDIE TWI model or similar
- Facilitation and presentation skills
- Ability to work in a fast-paced distribution environment
- Must be self-motivated and able to work in a team-oriented environment with an emphasis on total customer satisfaction
- Detail oriented and accurate with the ability to focus attention on details
- Ability to prioritize lead and complete projects with tight deadlines
- Familiarity with process improvement methodologies such as LEAN or Six Sigma
Does this sound like you? If so we would love to hear from you!
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color ancestry national origin gender citizenship marital status religion age disability gender identity results of genetic testing veteran status as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law and you need an accommodation during the application process or to perform these job requirements or if you need a religious accommodation please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy please click here.
Skills Required
- BA BS or equivalent experience
- 4+ years of successful training experience and validated proficiency in delivering and crafting training
- 2-4+ years guiding a team within a training/learning HR or similar function
- 2-4+ years in Operations or process improvement role
- Proficiency in computer usage email MS Office (Word PowerPoint Excel Outlook)
- Understanding of fulfillment/distribution center/warehouse processes and flow
- Well-developed observational and analytical skills
- Effective verbal and written communications skills
- Able to work flexible schedules/shifts as needed for 7 day operation
- Validated skills for planning daily/weekly tasks and adapting to contending demands
- Strong skills developing relationships across all levels and functions
- Must be willing to travel
- Instructional design using ADDIE TWI model or similar
- Facilitation and presentation skills
- Ability to work in a fast-paced distribution environment
- Self-motivated and team-oriented with emphasis on customer satisfaction
- Detail oriented and accurate with focus on details
- Ability to prioritize lead and complete projects with tight deadlines
- Familiarity with process improvement methodologies such as LEAN or Six Sigma
What the Team is Saying
Chewy Compensation & Benefits Highlights
How does Chewy ensure its pay and bonus plans are competitive?
Chewy approaches compensation through a total rewards strategy that combines salary bonuses equity opportunities healthcare benefits employee discounts and career growth opportunities. The company emphasizes supporting employees across ecommerce healthcare pharmacy customer service technology and fulfillment operations while competing for talent in both retail and tech markets.
Competitive compensation and bonus opportunities: Chewy offers market-based compensation packages that may include salary performance bonuses commissions and equity depending on role and level. Built In also notes benefits such as relocation assistance employee discounts and bonus opportunities across multiple teams and functions.
- Healthcare and wellness support: Benefits include medical dental vision prescription coverage HSA/FSA options life insurance disability coverage telemedicine mental health resources and wellbeing programs. Chewy also offers wellness-focused resources designed to support employees physically mentally and financially.
- Retirement and financial wellbeing: Employees receive 401(k) plans with company matching along with financial wellness resources and broader support programs. Benefits are designed to support both short-term needs and long-term financial planning.
- Pet-focused and family-oriented benefits: Chewy offers pet insurance discounts employee discounts on Chewy products parental leave fertility support family-focused benefits and caregiving resources. The company’s benefits package is closely aligned with its pet-focused identity and customer mission.
- Flexibility and workplace support: Corporate employees may have access to hybrid work arrangements flexible scheduling commuter benefits PTO paid holidays and wellbeing initiatives. Employees also cite supportive managers and collaborative teams as important parts of the broader employee value proposition.
- Long-term career investment: Compensation is reinforced through career growth opportunities mentorship leadership development cross-functional learning and exposure to large-scale ecommerce automation healthcare and logistics initiatives. Employees often describe growth opportunities as an important part of the overall company experience.
- External signals: Comparably reports that 70% of employee reviews are positive overall. Employees frequently highlight healthcare benefits employee discounts coworkers and growth opportunities as strengths of the company experience. (Glassdoor; Comparably)
Chewy Insights
What We Do
Who We AreChewy is where pet parents find everything they need for life with pets from food to fun to pharmacy. We make pet care easier more informed and more joyful through fast reliable delivery and award-winning 24/7 Customer Care including access to pet health support when it’s needed. Founded in 2011 Chewy combines the convenience of online shopping with a high-touch personalized experience built around the real moments of pet parenthood.Our MissionChewy’s mission is to be the most trusted and convenient destination for pet parents and partners everywhere. What We DoWe support pet parents through the highs lows and everyday moments of the pet parenting journey with:• Pet food treats and daily essentials• Supplies for dogs cats fish birds reptiles equine and small pets• Pharmacy and veterinary services including prescriptions and medications• Pet wellness and health products• Autoship for convenient recurring deliveries• Chewy+ our premium membership offering exclusive savings faster delivery and personalized pet care benefits• 24/7/365 customer support from knowledgeable pet-loving expertsWhat Makes Chewy DifferentChewy is known for industry-leading service deep personalization and our customer-obsessed culture. We combine trust convenience and care and pet parents come to us for: • Exceptional customer care• Human- and pet-centered product and experience design• Fast dependable fulfillment across a nationwide operations network• A mission-driven culture built on empathy trust and passion for petsOur CultureChewy’s culture is built for people who thrive on ownership innovation and impact. We value curiosity creativity and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn grow and unleash their full potential in a collaborative supportive mission-driven environment.How We WorkChewy’s Operating Principles guide how we think innovate collaborate and execute. These principles shape our character decision-making and approach to delivering results while connecting our people and culture in support of our mission.Where We WorkChewy headquarters: Plantation FL and Boston MAAdditional hubs: Bellevue WA and Minneapolis MN
Why Work With Us
Why You Should Work at ChewyChewy is a unique fast-growing e-commerce and tech leader where builders creators and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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Employees engage in a combination of remote and on-site work.
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Date Posted
07/12/2026
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