Learning & Performance Consultant

• Deliver high-quality learning experiences across instructor-led and virtual formats for new hires and tenured associates driving learner engagement knowledge retention and performance readiness across Operations.
• Lead classroom and virtual learning environments by managing engagement participation and behavior across diverse learner populations ensuring a consistent inclusive and high-trust experience.
• Partner with instructional design and leadership to pilot new content provide facilitation-based insights and recommend improvements that strengthen curriculum effectiveness and delivery innovation.
• Maintain stakeholder alignment by communicating learner progress trends and insights to business leaders ensuring training delivery supports performance expectations and business outcomes.
• Support training operations including LMS utilization attendance tracking scheduling evaluation distribution and reporting to ensure seamless program execution.
• Coach and model facilitation excellence by serving as a role model for delivery standards supporting peers and contributing to the development of best practices across the team.

• High school diploma
• 2+ years of experience in training facilitation or adult learning delivery

• Experience facilitating both virtual and in-person learning sessions
• Experience using modern learning/collaboration platforms (e.g. Zoom Microsoft Teams WebEx or similar)
• Strong interpersonal skills with a proven ability to foster a supportive and inclusive learning environment
• Experience with learning management systems (LMS)
• Experience in life insurance disability insurance annuities worksite or a similar regulated financial services industry
• Bachelor's degree or higher in Education Communication Business Human Resources or a related field
• Facilitation certifications (e.g. Certified Training Facilitator Certified Master Facilitator Virtual Facilitation Certificate)
• Strong written and verbal communication skills with the ability to engage and inspire diverse audiences
• Demonstrated ability to lead mentor and coach learners in a professional training environment
• Adaptability to rapidly changing environments and diverse learner needs
• Experience leveraging data analysis tools to track and report on training effectiveness
• Self-motivated and organized with the ability to manage priorities independently
• Commitment to innovation and continuous improvement in training delivery

• Clear areas of ownership and accountability with work that connects directly to company and customer outcomes
• A collaborative environment where perspectives are welcomed
• Access to learning development and internal networks that support continuous growth and skill-building over time
• Employee-led communities and forums that foster connection learning and inclusion across the organization
• A culture grounded in integrity responsibility and stewardship supported by a company with a strong legacy and a future-focused mindset

What We Do

Since 1851 MassMutual’s commitment has always been to help people protect their families support their communities and help one another. This is why we want to inspire people to Live Mutual. We’re people helping people. Together we’re stronger.

Why Work With Us

MassMutual has the financial security and stability of a 170+ year old company with the culture and energy of a startup. We work every day with the customer front of mind to build the best digital experience in the industry.

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