LMS NAM Regional Services Director

What will you contribute?

This role will report into the head of LMS and be focused on a customer book of work which exceeds 10m in revenue through the North American Region on both the project delivery side and live customer maintenance and support.

Responsibilities & Deliverables:

Your deliverables will include, but are not limited to, the following:

• Delivery Governance of all North American customers in their onboarding phase
• Key Escalation Point for LMS Customers in the North America Region (predominantly covering both Canada and North America)
• Matrix Leadership and work prioritization of the Mexico Operations teams for LMS
• Management of onshore consultancy and project management resources in North America for the LMS team.
• End State Process Definition and Design (Project Delivery and Services)

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• C Suite Engagement and Management (5+ Years)
• Extensive Delivery Experience within the Financial Services Domain (10+ years)
• Extensive Team Management Experience (10+ years)
• Understand Complex Lending and Trade Financing Products
• Deep experience in process definition and management
• Exposure to ITIL framework and delivery of services within this context
• Exposure to AGILE and WATERFALL delivery methodologies from an implementation experience
• Exposure to Audit principles and controls
• Exposure to Project Delivery and Service Delivery Tools such as JIRA, Service Now and Microsoft Project