Manager, Account Management

About Acquia

Acquia empowers the world's most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is positioned as a market leader by the analyst community and is listed as one of the world's top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we're building for the future. We want you to be a part of it!

Acquia is seeking a Leader of Account Management to oversee a group of Account Managers who support and drive revenue with our existing customers. This role requires cross-functional work to advocate for customers, becoming their voice internally to help escalate and solve issues. This role also requires strong client collaboration to understand their business priorities and help them achieve success.

Responsibilities:

• Manage and lead a team of 4-6 Account Managers to successfully own and develop their accounts, and grow the overall book of business
• Report on team metrics (activity & pipeline) and provide forecasting to Leadership
• As a member of the Leadership team, contribute to the overall growth and success of the Company
• Collaborate cross-functionally with various teams including: Acquia's Field Sales, Solutions Engineering, Customer Success, Product, Support and Professional Services to ensure a positive customer experience and customer growth
• Develop and implement internal processes to create seamless management of accounts and measurements of team performance while decreasing roadblocks
• Foster the creation and assignment of upselling and retention goals

Qualifications:

• 2-3 years relevant industry experience
• 3-4 years of account management experience
• Experience managing a pipeline and forecasting sales
• Experience with both renewal and expansion preferred
• Leader experience is a plus
• Excellent written/verbal skills
• Ability to think strategically and bring structure to team
• Align with Company priorities and devise departmental annual and quarterly goals
• Motivates team and keeps them focused on highest priorities
• Ability to travel

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.