Manager, Business Operations

OVERVIEW

Instacart’s Business Operations (BizOps) team helps the business set direction, surface opportunities for growth & efficiency, and solve the company’s toughest cross-functional problems. This is a rare opportunity to impact a high-growth company that’s already changing the way people feed their households. You will gain high visibility into Instacart’s Product, Data Science, Operations, Finance, Engineering, and Business Development teams.

The Manager of Business Operations will be the primary point of contact for our leadership team on critical questions related to Instacart’s near and long-term success. You will need to balance multiple priorities (growth, efficiency, quality, just to name a few), and consider various stakeholders (retailers, customers, and shoppers). Each week will bring you a new set of projects and challenges, where success is measured by data-driven outcomes -- you will have the satisfaction of seeing the results of your work and earning the gratitude of your peers while growing your career and learning the ins-and outs of a leading marketplace.

ABOUT THE JOB

• Lead quantitative research and analysis requiring complex data retrieval that results in compelling recommendations for our senior leadership team
• Drive critical cross-functional initiatives for BizOps, with the goal of identifying strategic growth opportunities and driving operational improvements around fulfillment technology and marketplace efficiency.
• Identify and triage multiple priorities, issues, and roadblocks facing the company using your experience leveraging data for business impact.
• Design sustainable solutions, while persuading and aligning various stakeholders, turning your strategic recommendations into reality.
• Develop a rigorous and detailed understanding of Instacart’s P&L across multiple dimensions to understand critical drivers and develop insights.
• Serve as the primary cross-functional liaison between Instacart's Product, Data Science, Operations, and Finance teams.
• Foster a culture of excellence, while identifying and actively looking for opportunities to develop and grow a team within BizOps.

ABOUT YOU

• 6+ years of work experience in a relevant field with demonstrated experience hiring and managing high-performing teams, executing cross-functional projects, and a track record of leveraging data for business impact. 
• Proficiency in SQL required; experience with BI tools, and/or Python/R strongly preferred.
• Experience with marketplace business models or fulfillment/logistics is a plus.
• A history of identifying and developing business cases for strategic growth opportunities and operational improvements and executing projects from proposal to implementation
• Polished communication skills and comfort working with internal and external stakeholders including senior leadership.
• Proven track record of designing and implementing process improvement projects and improving business metrics in a resource-constrained environment.
• A self-starter with the ability to quickly respond to problems independently and consider all stakeholder needs.

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