Manager, Customer Success (Remote)

Job Description

Your ideas can drive the future of corporate travel. Join BCD and challenge the status quo!

Manager, Customer Success(Remote)

Full time,Remote position-can be based anywhere in Europe or North America

We are looking for aManager, Customer Success to join our growing Hotel Solutions commercial team. As a member of the team responsible for Stay, BCD's comprehensive approach to hotel category management, you engage with clients to drive successful data-driven outcomes throughout all stages of the customer success management life cycle. You lead Stay client activations, engage with clients to drive change, supporting field program managers and other internal resources to implement and optimize technologies and solutions that deliver value for BCD and its clients. You effectively communicate and collaborate with internal stakeholders from various departments to continuously improve our suite of hotel solutions.

As a Manager, Customer Success, you will

• Develop and maintain good relationships with prospects and existing client key contacts. Act as a trusted advisor in all aspects of hotel category management
• Lead customer workshops focused on hotel category management topics including spend management and sourcing strategies, booking technologies and traveler engagement. Provide recommendations tailored to individual customer
• Ensure contractual commitments are met by all parties. Share progress to commitments with clients, program management and senior leadership. When needed, create action plans to address any forecasted commitment shortfalls
• Coordinate with program management and project resources to ensure customer configurations are programmed to deliver successful outcomes to all parties
• Monitor and analyze performance data on a regular basis. Identify opportunities early and engage with program management, technology resources and/or spend management consultants to drive improvements
• Partner with internal stakeholders from various departments, including Product Planning, Marketing, Global Supplier Relations, and others, on hotel-related initiatives
• Develop a broad understanding of how marketing strategies, sourcing practices, and booking tool configurations can be used to enhance customer hotel programs. Apply that knowledge in the development of training guides and other internal and external facing materials

About you

• Prior experience in a client-facing customer success, change management or consulting role
• Comfortable with technology and its use as an enabler
• Experience with digital shopping and payment solutions
• Ability to comprehend and communicate data-driven suggestions and outcomes
• Strong ability to multi-task and manage competing priorities
• Self-starter with a consultative approach
• Proven ability to deliver high quality results within project deadlines
• Ability to work with diverse, cross-functional international teams
• Excellent verbal, visual and written communication skills

About us

We're a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world's best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority ofour 10,000+ people workvirtually (because a 10-second commute usually makes awesome sense). We're committed tosustainability and to driving success for our customers, our business and ourselves. Learn more aboutBCD Travel.

Your life at BCD

Workingat BCDmeansconnecting,collaboratingandcelebrating.You'llbe partofavirtual,dynamicand flexibleworkenvironmentthatfosters agoodwork-lifebalancesoyoucanfocus onwhatmakesyouhappy.Butdon'tjusttakeourwordfor it!Hearwhy people join BCD and more about the great perks ofLife at BCD.

You'll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

Ready to join the journey? Apply now!

We're dedicated to building a diverse, inclusive and authentic workplace. If you're excited about a role, but your experience doesn't align perfectly, we encourage you to apply. You may be just the right candidate for this or other positions.

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