Manager Infrastructure

If you're a seasoned infrastructure pro who thrives on wearing many hats — from network architecture and security to hardware deployments and team leadership — this one's built for you. As Manager of Infrastructure at Level99 you'll be the technical backbone behind an innovative entertainment brand keeping our venues and support center running seamlessly across the country. 

RESPONSIBILITIES

Network Administration: Design implement and maintain the organization’s network infrastructure ensuring high availability performance and scalability across all venues.
Network Security: Implement and manage security measures conduct regular audits develop security policies and monitor EDR software to protect the network from unauthorized access and threats.
Hardware & Server Management: Manage and stage network and server hardware at venue locations oversee MDM solutions coordinate equipment deployments and perform server administration tasks.
Operating Systems: Administer and maintain Windows MacOS Android and Ubuntu operating systems across various devices troubleshooting and resolving OS-related issues as needed.
Team Leadership: Lead mentor and develop IT infrastructure team members balancing hands-on technical work with project management and fostering a collaborative team environment.
Vendor Management & Procurement: Establish vendor relationships evaluate proposals negotiate contracts and lead IT procurement processes for hardware software and licenses.

MUST-HAVE SKILLS

Networking security network design Linux WiFi administration virtualization high availability architecture SD-WAN
Ability to work a flexible schedule based on business needs
Travel to Level99 venue locations as needed
Must be available for on-call response to critical infrastructure incidents outside of normal business hours

OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE

Relevant certifications (e.g. CISSP CCNA CompTIA Network+ CompTIA Security+ MCSA MDM certification etc.) are a plus.
Experience in construction site environments low voltage design in architectural drawings commercial audio systems and security camera system design and administration is a plus.

• Like to laugh would be described as a "low maintenance low drama" person have a tendency to have a bit of fun while you work
• Have a high tolerance for ambiguity like to go fast and are excited to learn on the job
• Are just a little bit obsessive about getting the details right the first time
• Have a high energy personality the kind of person who is typically smiling and likes to "get it done now"

What We Do

Level99 is a first-of-its-kind destination for real-world social challenge-based entertainment for adults featuring over 50 mental and physical challenges set in immersive artistic environments. Each challenge is designed to bring a group together in engaging activities that take 2 to 4 minutes to complete sparking moments of laughter in epic fails and high-fives in triumphant wins. From navigating our iconic Axe Run to solving puzzles in a Crystal Cavern to conquering the largest pinball game imaginable Level99 offers endless ways to play using both body and mind. Level99 tracks each player’s progress as they work their way up the coveted leaderboard or try to collect every “star” available in the venue unlocking exclusive rewards as they play. To enhance the gaming experience Level99 offers a full-service bar restaurant and beer hall Night Shift Kitchen + Tap that features scratch-made cooking legendary craft beers hand-made creative cocktails and a variety of dining and gathering spaces for events. In 2025 we will be adding Victory Brewing in Tysons VA and Two Roads Kitchen + Tap in West Hartford CT to our group of restaurants as we team up with local brewers in support of our northeast expansion. Level99 opened its first location in 2021 in Natick MA followed by its second location in Providence RI in 2024. A young entrepreneurial company Level99 has immediate plans to triple in size over the next 18 months. We are backed by Act III Holdings led by Panera founder Ron Shaich and we have a talented team that has worked on successful entertainment projects such as 5 Wits Boda Borg Blue Man Group and Walt Disney Imagineering. This position is an opportunity for an experienced and motivated individual to dive into a fast-paced dynamic environment where you can apply your skills in a fun and exciting setting that brings joy and entertainment to hundreds of thousands of people each year. More information on Level99 and our restaurants is available at http://www.level99.com.