Manager IT Operations

Manager IT Operations

At Turion our IT Ops team builds the corporate infrastructure that enables employees to design build and operate spacecraft. As the IT Ops Manager you'll own the operational direction of IT Ops setting standards for how support and systems work gets done serving as the primary escalation point for complex issues and driving process improvement across the help desk and sysadmin functions. You'll lead a team of IT Support Engineers and Sysadmins ensuring that the day-to-day technical needs of the workforce are met with efficiency security and compliance.
What You'll Do

• Own IT Ops team execution: set priorities manage workload across support and infrastructure tracks and ensure consistent service delivery

• Identify build and maintain automation for recurring IT workflows like onboarding/offboarding provisioning patching endpoint configuration ticket routing and reporting

• Serve as the escalation path for high severity issues lead root cause analysis and drive resolution for recurring problems

• Define and maintain team runbooks support workflows SLAs and tooling standards

• Manage the help desk function (Jira Service Management) including ticket triage queue health response metrics and customer satisfaction

• Oversee hardware lifecycle management: procurement imaging deployment and decommissioning of endpoints and peripherals

• Drive IT Ops projects like storage and backup modernization virtualization platform buildout IT automation and helpdesk maturity improvements

• Coordinate with Platform Engineering InfoSec Enterprise Technology and Industrial Security to align IT Ops work with broader infrastructure compliance and security requirements

• Hire mentor and develop the IT Ops team; establish clear career progression and performance expectations

Minimum Qualifications

• 5+ years in IT operations systems administration or infrastructure support with at least 2 years in a team lead or supervisory role

• Strong scripting and automation skills (PowerShell Bash Python or equivalent) with a track record of eliminating manual IT processes

• Hands-on experience managing a help desk or service desk function including ticket systems SLAs and support metrics

• Strong working knowledge of endpoint management hardware lifecycle networking fundamentals

• Strong working knowledge of Windows and Linux environments

• Experience with IT service management tooling (Jira Service Management ServiceNow or equivalent)

• Demonstrated ability to balance reactive support workloads with planned project work across a small team

• Clear structured communicator; can translate technical issues into business context for leadership

Preferred Qualifications

• Experience in a regulated or security-sensitive environment (defense aerospace government contracting)

• Familiarity with ITAR/EAR CUI handling or CMMC compliance requirements as they relate to IT operations

• Experience building out IT operations at a growing company like standing up processes tooling and team structure from an early stage

• Experience integrating IT automation with CI/CD pipelines infrastructure-as-code patterns or API-driven workflows
  

Manager IT Operations: $150000-$185000

ITAR Requirements:

This position may include access to technology and/or software source code that is subject to U.S. export controls. To conform to U.S. Government export regulations applicant must be a (i) U.S. citizen or national (ii) U.S. lawful permanent resident (aka green card holder) (iii) Refugee under 8 U.S.C. § 1157 or (iv) Asylee under 8 U.S.C. § 1158 or be eligible to obtain the required authorizations from the U.S. Department of State.
Benefits:
We offer a comprehensive compensation and benefits package designed to support the well-being and professional growth of our employees. In addition to a competitive base salary and company stock determined by factors such as job-related knowledge education skills experience and market demand full-time employees are eligible for:​

• Equity: Receive equity in Turion Space letting you benefit from the company's success

• Health Insurance: Comprehensive medical dental and vision coverage for employees and their dependents. ​

• Retirement Plans: Access to a 401(k) plan to help you plan for your future. ​

• Paid Time Off: Generous vacation days personal days sick days and holidays to ensure you have time to recharge. ​

• Professional Development: Opportunities for ongoing training workshops and courses to advance your skills and career growth.

• Team Building Activities: Regular social events team outings and company-sponsored activities to foster a positive work environment. ​

We are dedicated to providing a supportive and enriching environment for our team members recognizing that our collective success is built upon the well-being and satisfaction of each individual.

Turion Space is an Equal Opportunity Employer; employment with Turion Space is governed on the basis of merit competence and qualifications and will not be influenced in any manner by race color religion gender national origin/ethnicity veteran status disability status age sexual orientation gender identity marital status mental or physical disability or any other legally protected status.

What We Do

Turion Space is building the infrastructure to secure and sustain the future of space. Founded to address the growing need for space domain awareness in-space servicing and debris mitigation Turion designs builds and operates spacecraft with real-world operational capability. Our vehicles are built for national security and commercial missions that require speed autonomy and resilience. We believe the next chapter of space operations will be defined by who can act not just observe. That’s why we’re focused on building platforms that move fast adapt in orbit and solve problems ranging from satellite servicing to tactical intelligence gathering. We successfully launched our DROID.001 satellite in June 2023 and DROID.002 in March 2025. DROID.003 is scheduled for launch in 2026.

Why Work With Us

Turion Space is where startup grit meets real space missions. We build and fly spacecraft for defense servicing and domain awareness. No red tape no sidelines just hands-on work that matters.

Gallery