Manager, Merchant Analytics

Meet Upside:

We created Upside to help communities thrive! Our retail technology uses the sophistication of online retail—profit measurement, attribution, and incrementality—to provide users with more value on their everyday purchases and brick and mortar businesses with new, profitable customers. We’ve helped millions of users earn 2 to 3 times more cash back than any other product, and tens of thousands of brick and mortar businesses earn measurable profit. Billions of dollars in commerce run through the Upside platform every year, and that value goes directly back to our local retailers, the consumers they serve, and towards important sustainability initiatives. Our mission, values, and commitment to inclusivity guide our team of more than 300 people worldwide, and the quality of our culture is reflected in the impact we’ve had on communities nationwide. You’ll join a Team whose experience hails from places such as Google, Uber, Amazon, Instacart, Capital One, and MasterCard with proven startup executives and venture capitalists.

Upside was named #2 on Deloitte's 2021 list of Fastest Growing 500 Tech Companies and  #308 in Inc.’s America’s fastest growing private companies of 2022. Upside’s Series D funding was raised in March 2022 and led by General Catalyst at a $1.5 billion valuation. Other investors include Bessemer Ventures and Formation8. 

Meet the Merchant Analytics team:

The Merchant Analytics team is passionate about using data and analysis to strengthen our relationships with our merchant partners, drive product analytics, and influence internal strategy. We are a close-knit group of hardworking, fast-learning individuals who value discussing different perspectives to innovate on new analysis approaches and improve existing ones. We enjoy collaborating closely with teams across the Upside organization, and strive for an inclusive atmosphere that encourages the psychological wellbeing of all of our teammates. 

About the job:

Upside is growing our Data team to set us up for an explosive next few years, and the Merchant Analytics function is a key part of that success. In this role, you will dig into vast repositories of data, partner directly with merchants to understand their business needs, and lead statistical analysis to demonstrate our value to merchants and identify opportunities to improve our product. This is an exciting opportunity to be an early member of a growing team, able to have an impact on the direction and evolution of the data practice and the company as a whole! 

What you’ll do:

• Own analytics for one of Upside’s core merchant verticals (fuel or grocery) 
• Manage a team of 2 to 4 experienced analysts as their direct people manager
• Interface directly with our merchant partners to deeply understand their business and build strong analytics relationships 
• Scope and manage data analysis to help our merchant partners understand the impact of Upside to their business, how we drive incremental profit, and answer their broader business questions 
• Develop and execute on a product analytics roadmap to improve the product for the vertical your team supports
• Partner closely with Product Marketing to define the ideal solution for articulating the sophistication of our technology to our partners 
• Scale meaningful analyses and information across merchants via scripting, sales enablement, and business intelligence tools 
• Develop and lead projects that span beyond your core vertical to pioneer new data, product, and go-to-market strategies across all verticals 

What you need:

• 5-8 years of experience in quantitative management consulting, data analytics, or a related role
• 2+ years of people management experience 
• Degree in mathematics, statistics, or field with strong quantitative focus preferred
• Successful track record of scoping and leading analytics projects that directly drive strategic business decisions 
• Demonstrated ability to use analytical and communication skills to distill sophisticated concepts and insights into simple and compelling explanations
• Experience packaging and presenting analysis to senior stakeholders; client-facing experience is a big plus but not required 
• Strong project management skills; can drive an analysis or broader cross-functional project from end-to-end
• Strong understanding of relational databases and ability to manage analysis projects that are executed in SQL
• Experience with data visualization tools (e.g., Looker and Tableau) and programming languages (e.g., Python) a plus but not required
• Experience with the Fuel, Grocery, or other Retail industries a plus but not required
• Ability to work well in an ego-free, highly collaborative, and fast-paced startup environment

The fine print:

• Location: This is a fully-remote role that may sit anywhere in the United States, though  the ability to work from our DC, Austin, Chicago, or New York office 2x/week is highly preferred. Full Covid-19 vaccination is required to enter all Upside offices.
• Notice to recruiters and placement agencies: This is an in-house search with a dedicated recruiter. Please do not submit resumes to any person or email address at Upside. Upside is not liable for, and will not pay, placement fees for candidates submitted by any party or agency other than its approved recruitment partners.

At Upside, we believe that diversity drives innovation. Our differences are what makes us stronger. We‘re passionate about building a workplace that represents a variety of backgrounds, skills, and perspectives and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Everyone is welcome here. Come join us!