Manager of Alliance MSSP Renewal & Deal Support Specialists (Remote)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

CrowdStrike is seeking a Manager of Alliance MSSP Renewal & Deal Support Specialists to join our Worldwide Alliances Organization and Global Renewals Management Function.

As a key leader supporting our MSSP, OEM, and Alliance business, this role is critical to CrowdStrike's ability to drive sustainable retention and growth across our partner ecosystem, protect Annual Recurring Revenue (ARR), and ensure operational excellence in MSSP, OEM, and Alliance renewals and complex partner deal structures.

Unlike traditional enterprise direct sales support, this role requires deep alignment with channel, OEM, alliance, and MSSP go-to-market models, where renewals, quoting, and deal execution often involve multi-tenant environments, co-sell motions, partner margins, and complex contract structures.

This leader will be responsible for:

Scaling the MSSP, OEM, and Alliance renewal and deal support function globally Driving operational rigor and execution through cross-functional partnership across Alliances, Sales, Finance, Legal, and Sales Operations

What You'll Do:

Lead & Scale the MSSP Renewal Function:

• Lead a team of MSSP, OEM, and Alliance Account Managers responsible for supporting the Global MSSP and Alliance teams
• Oversee renewal management for MSSP, OEM, and Alliance partners, including multi-customer, multi-tenant, and pooled licensing models
• Ensure accurate, timely quoting aligned to MSSP, OEM, and Alliance pricing structures and contractual frameworks
• Develop a scalable coverage model aligned to regions, theaters, partner tiers, and strategic alliances

Drive ARR Retention & Growth Across the MSSP Channel:

• Support Alliance and MSSP Sales teams in protecting and expanding ARR through proactive renewal management
• Partner with Alliance, Sales, Sales Operations, and Finance leadership to drive renewal predictability and pipeline visibility
• Establish KPIs and reporting to measure retention, renewal cycle times, partner engagement, and deal velocity
• Act as escalation point for complex partner renewals and non-standard deal structures

Operational Excellence & Process Transformation:

• Create controls to ensure proper renewal quoting, contract integrity, and data accuracy within MSSP, OEM, and Alliance frameworks
• Implement automated workflows for MSSP, OEM, and Alliance quoting intake and tracking to improve scalability
• Document and maintain best practices for complex partner deal structures in a centralized knowledge repository
• Ensure globally consistent processes for MSSP, OEM, and Alliance renewals, co-sell engagements, and complex quoting scenarios
• Support CPQ and renewals transformation initiatives specific to partner business models and provide business requirements for system enhancements

Cross-Functional Leadership:

• Partner with Deal Desk, Legal, Finance, Channel Operations, Sales Operations, and Alliance leadership to build a world-class Alliance renewal engine
• Align operational policies with partner program requirements and commercial models
• Provide structured feedback to improve partner experience and operational efficiency

Talent Development:

• Develop, coach, and scale a high-performing team
• Establish clear development plans and career growth objectives
• Foster a culture of accountability, precision, and operational excellence

What You'll Need:

• Relevant industry experience in High Tech / SaaS
• Strong understanding of MSSP, Channel, or Alliance go-to-market models
• Experience working with Annual Recurring Revenue (ARR) business models
• 6+ years of experience managing Renewals Specialists, Deal Support, Contract Management, Channel Operations, or Customer Success teams
• Experience managing SaaS subscription renewals, ideally within partner or indirect sales models
• Deep understanding of complex pricing structures, multi-entity contracts, and partner margin models
• Ability to lead cross-functional initiatives and influence stakeholders across Sales, Channel, Finance, and Operations
• Experience with Salesforce.com and Salesforce CPQ
• Advanced proficiency with MS Excel
• Ability to balance competing priorities in a fast-paced, global environment
• Exceptional communication skills across email, virtual meetings, and executive presentations
• Strong attention to detail and operational discipline
• Highly organized, analytical, and process-driven
• Comfortable operating in evolving channel and alliance structures

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Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

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