Manager of Exhibitor Services - Calgary

The Company

Global Convention Services has evolved into one of Canada's largest full-service trade show and special event contractors over the past thirty years. We take pride in offering high-quality service and exceptional value to our clients. Global provides a full range of event services including account management, advanced warehousing, custom signage, electrical distribution, event setup, floor plan production, material handling, exhibitor services, and more.

Our events include regional, national, and international trade shows, sporting events, and conferences. Every event is different — which means every day brings new and exciting tasks and challenges.

The Role

The Manager, Exhibitor Services leads our national Exhibitor Services team and plays a key role in delivering an exceptional exhibitor experience across Canada. This role is responsible for elevating service standards, improving operational efficiency, and supporting revenue growth by overseeing all aspects of exhibitor service delivery.

You will guide the development of national processes, enhance our digital ordering tools, champion consistent service practices across all offices, and provide strong leadership to a Canada‑wide team. Your work will shape how exhibitors interact with our services from start to finish.

In addition to leading the Exhibitor Services function, this role also provides strategic account management support. This includes helping maintain strong client relationships, assisting with onsite operational execution, and contributing to account growth opportunities.

Key Responsibilities

Exhibitor Services

Team Leadership & Development

• Lead and mentor the national Exhibitor Services team to maximize event sales, operational efficiency, and service quality.
• Support team growth through ongoing training sessions, workshops, and professional development initiatives.
• Promote knowledge sharing, consistent performance standards, and a collaborative team environment.

Department Strategy, Growth & Process Improvement

• Collaborate with senior leadership to develop long‑term strategies for the growth and evolution of the Exhibitor Services department.
• Develop, implement, and maintain national standards for exhibitor services, including timelines, ordering processes, communications, and service delivery expectations.
• Maintain and update national templates such as exhibitor kits, service manuals, and communication schedules.
• Lead continuous improvement initiatives to optimize departmental processes, workflows, and systems for efficiency and quality.
• Ensure consistency across all offices in exhibitor documentation, pricing structures, service offerings, and communication practices.

Digital Tools & Ordering Experience

• Lead the development, implementation, and ongoing enhancement of the exhibitor online ordering portal.
• Identify opportunities to improve digital tools, workflows, and overall user experience for exhibitors.
• Partner with internal teams to ensure accurate product listings, pricing, and graphics within ConventionSuite and the exhibitor online ordering portal.
• Oversee the creation and continual improvement of exhibitor kits to ensure clarity, visual appeal, and effectiveness in driving exhibitor engagement and orders.

Revenue Optimization & Exhibitor Engagement

• Identify and implement revenue‑generating initiatives such as show specials, bundled service offerings, and targeted product promotions.
• Monitor exhibitor ordering trends and develop strategies to increase participation and the uptake of services.

Marketing & Client Experience

• Develop and implement exhibitor marketing processes and timelines within ConventionSuite, utilizing the platform’s full interactive marketing capabilities.
• Establish best practices to enhance the online experience for clients and exhibitors.

Industry Awareness & Best Practices

• Stay current with industry trends, competitor offerings, and evolving best practices to ensure the department remains innovative and competitive.
• Leverage research, benchmarking, and market insights to guide strategic improvements.

Account Management Responsibilities

• Develop and maintain an understanding of the methods used to deliver services to clients.
• Work with clients to define their unique show needs and effectively communicate them to Operations and Exhibitor Services for each event.
• Build, develop, and maintain strong client relationships through proactive and consistent communication, ensuring project delivery and results meet client expectations.
• Manage customer expectations and provide exceptional customer service.
• Provide quotes, proposals, and solutions to potential and existing customers.
• Manage inbound and outbound corporate account management, solidifying and developing relationships with key partners.
• Ensure accurate and timely invoicing of clients, maintaining financial records and documentation.
• Oversee revenue analysis, management, calculations, and reporting functions monthly, ensuring financial targets are met and identifying areas for improvement.
• Provide leadership and monitor the operations team during event setup through execution and completion.
• Execute operational tasks as needed to support the successful delivery of events and services.
• Perform other duties as required by Management, demonstrating flexibility and adaptability to meet the changing needs of the business.

Qualifications

Required Qualifications

• 5+ years of experience in a client‑facing, operations, project management, event, or service delivery role.
• 2+ years of leadership or supervisory experience, with demonstrated ability to coach and develop a team.
• Experience managing processes, projects, or workflows with multiple stakeholders.
• Strong ability to learn complex service offerings, systems, and processes including exhibitor‑specific tools and workflows.
• Demonstrated experience improving or optimizing systems, processes, or customer experiences in any industry.
• Excellent communication, relationship‑building, and client service skills.
• Strong organizational skills with the ability to manage multiple deadlines and priorities.
• Comfort working onsite at events or in fast‑paced, deadline‑driven environments.
• Experience with business software/ERP/CRM systems (e.g., NetSuite, Salesforce)
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) with strong skills in document creation, spreadsheet management, and presentation development.

Preferred Qualifications

• Experience in events, trade shows, conventions, logistics, hospitality, facility services, or a related field.
• Background in exhibitor services, event operations, or digital ordering systems.
• Familiarity with creating or managing client‑facing documentation (kits, guides, manuals, timelines, marketing materials).
• Experience in revenue generation strategies, business development, or account growth.
• Project management training or certifications

Key Competencies

• Leadership & team development
• Client-centric mindset
• Process improvement
• Analytical thinking
• Ability to learn quickly
• Strong written and verbal communication
• Collaboration and cross-functional alignment
• Adaptability in dynamic environments

Job Types: Full-time, Permanent

Pay: $65,000.00-$75,000.00 per year

Benefits:

• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Location:

• Calgary, AB (preferred)

Work Location: In person