Manager of IT

Meet Upside

We created Upside to help communities thrive! Our retail technology uses the sophistication of online retail—profit measurement, attribution, and incrementality—to provide users with more value on their everyday purchases and brick and mortar businesses with new, profitable customers. We’ve helped millions of users earn 2 to 3 times more cash back than any other product, and tens of thousands of brick and mortar businesses earn measurable profit. Billions of dollars in commerce run through the Upside platform every year, and that value goes directly back to our local retailers, the consumers they serve, and towards important sustainability initiatives. 

Upside was named on Deloitte's 2021 & 2022 list of Fastest Growing 500 Tech Companies and  #308 in Inc.’s America’s fastest growing private companies of 2022. Upside’s Series D funding round was led by General Catalyst with a $1.5 billion valuation in March 2022. Other notable investors include Bessemer Ventures and Formation8.

Our mission, values, and commitment to inclusivity guide our team of more than 350 people worldwide, and the quality of our culture is reflected in the impact we’ve had on communities nationwide. But don’t just take our word for it! In 2023, Upside was included as a Top Workplace in the USA, received six Best Places to Work awards from Built In, and was named a Top Workplace for Perks & Culture by The Muse.

Meet the Enterprise IT team:

Our Enterprise IT team is a small but mighty group of doers. We collaborate across every department, from Sales to Engineering, to ensure that everyone has the resources that they need to do their job successfully. We value a supportive work environment where we can learn from our mistakes while solving the challenges that come with a fast-growing business!

About the job:

The Manager of IT will lead our Enterprise IT function, apply technical expertise to solve problems and deliver innovative IT solutions. This role directly reports into the Chief Information Security Officer, and liaises heavily with internal and external partners to ensure that business solutions are efficiently delivered.

What you’ll do:

• Lead our current Enterprise IT team and build out the team as the company grows
• Own the ongoing deployment, monitoring, maintenance and support of all IT systems
• Manage the implementation and configuration of SaaS applications within Okta to improve the delivery of services
• Administer vendor, 3rd party service provider and consultant contracts
• Partner with security teams to recommend and implement security measures that best protect data assets
• Provide updates and effectively communicate across teams and throughout all levels of the company, including executive leadership
• Address IT-related changes and support requests through optimal project management
• Deliver training and support for technology platforms

What you need:

• 5+ years of Enterprise IT experience and 1+ year as a People Manager
• Technical expertise including Okta, Jira and Jamf
• Player/coach ability to both lead and innovate while simultaneously completing day-to-day IT activities (e.g. SaaS application configurations or troubleshooting)
• Willingness to learn, adapt, fail, and grow (professional growth mindset)
• Exceptional customer service and people skills
• Bachelor’s degree highly preferred
• Knowledge of networking a plus

The fine print:

• Location: This is a fully-remote role that may sit anywhere in the United States. You're welcome to work from our DC, Austin, Chicago or New York office if you're in-region!
• Notice to recruiters and placement agencies: This is an in-house search with a dedicated recruiter. Please do not submit resumes to any person or email address at Upside. Upside is not liable for, and will not pay, placement fees for candidates submitted by any party or agency other than its approved recruitment partners.

At Upside, we believe that diversity drives innovation. Our differences are what makes us stronger. We‘re passionate about building a workplace that represents a variety of backgrounds, skills, and perspectives and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Everyone is welcome here. Come join us!