Manager Outside Sales

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Responsible for meeting and exceeding budgeted headcount and sales goals.
• A charismatic and enthusiastic leader with skill and experience in creating excitement and energy building and leading teams and developing skills in others.
• Strong project management skills and the ability to prioritize multiple tasks and initiatives in a fast-paced environment.
• Leads a team of Residential Connectivity Sales Supervisors and their teams.
• Manage and monitor functions relative to staff including selection training development performance evaluation discipline termination and salary/status change recommendations.
• Set clear expectations and hold employees accountable when expectations are not met in a consistent and fair manner.
• Possess the knowledge and expertise to lead guide and develop Residential Connectivity Sales Supervisors and their teams.
• Identify knowledge and training gaps within the Residential Connectivity Sales Supervisors and their teams and develop plans to address these gaps.
• Be familiar with reporting and analytics necessary to drive and support business decisions.
• Collaborate with other departments and or support teams to achieve goals and objectives.
• Residential Connectivity Sales leaders staff work allocation will consist of approximately 30% fieldwork and 70% office work.
• Coach to and follow Charter's Sales Process.
• Communicate territory assignments to Residential Connectivity Sales Supervisors
• Monitor the payroll process and ensure timely and accurate approval of all commission payments.
• Completes administrative tasks related to all sales activities and ensures their team does the same.
• Has detailed understanding of Charters product offerings and value proposition in the markets they sell in.
• Maintains current in-depth knowledge of marketplace including competition and positive and professional relationships with customers business partners and co-workers.
• Prepares reports as needed.
• Perform other duties as requested by leadership.

• Ability to read write speak and understand English Language.
• Excellent communication interpersonal and organizational skills
• Possess strong technical and computer skills
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle
• Ability to work outside for extended periods in any season and/or during inclement weather
• Familiarity with computer operating systems a myriad of consumer and commercial communications devices (e.g. PDAs smartphones routers modems converters and wireless devices) and computer software applications
• Must be able to work non-traditional work hours such as evenings and weekends
• Valid driver's license satisfactory driving record within Company required standards and auto insurance
• Ability to complete documentation accurately.

• Knowledge of Direct Sales practices
• Experience with consumer education of products and services
• Knowledge of cable or telecommunications service

• Sales Supervisory experience preferred - 0.5+

• Field and Office environment
• Outside field environment with exposure to inclement weather
• Travel as required

What We Do

Our Product and Technology team creates develops and operates the nation’s fastest mobile service most reliable internet service most viewed live TV app and the most advanced WiFi serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences together.   The experience within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer architect engineer developer operator or data scientist.  We are creative disciplined hard-working complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.

Why Work With Us

At Spectrum we continually refine technology process and structure. We are committed to delivering a superior network infrastructure the most competitive products and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.

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