Job Description
Team: Product
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager, Player Development in United States.
This role sits at the center of a high-performance VIP engagement environment, focused on elevating customer experience while driving revenue growth through strategic player development initiatives. You will lead a team responsible for delivering premium service to VIP customers, ensuring strong relationship management and proactive sales execution. The position combines people leadership, performance coaching, and data-driven decision-making to optimize engagement strategies and customer value. You will work closely with analytics, marketing, and operations teams to refine reinvestment programs and improve operational efficiency. A strong focus is placed on building scalable processes, enhancing service quality, and driving measurable business outcomes. This is a dynamic leadership role ideal for someone who thrives in fast-paced, customer-centric, and performance-driven environments.
Accountabilities:
- Lead and develop a high-performing Player Development and VIP hosting team, providing coaching, feedback, and performance management
- Drive key VIP sales and engagement metrics, contributing to revenue growth, customer retention, and market share expansion
- Oversee customer relationship strategies to ensure exceptional service delivery for VIP and high-value players
- Collaborate with analytics teams to monitor promotions, reinvestment programs, and reward initiatives through data insights
- Support the design and execution of sales training programs to enhance team capability and consistency
- Manage escalation processes, working cross-functionally to resolve complex customer issues and ensure timely resolution
- Contribute to process improvement and compliance initiatives to strengthen operational efficiency and service quality
- Identify and implement strategies to optimize team performance, customer engagement, and revenue outcomes
- Bachelor’s degree in a related field
- 5+ years of experience in Gaming, Hospitality, Sales, or Marketing environments
- At least 3 years of experience managing and developing sales or customer-facing teams
- Strong leadership skills with proven ability to coach, motivate, and develop high-performing teams
- Solid understanding of customer engagement, VIP management, or sales-driven service models
- Data-driven mindset with the ability to translate insights into actionable strategies
- Strong communication and interpersonal skills with a customer-first approach
- Experience working in fast-paced, performance-oriented environments
- Ability to obtain and maintain required state gaming licenses
- Strong problem-solving skills and ability to manage escalations effectively
- Competitive base salary range: $108,800 – $136,000 USD depending on experience and location
- Eligibility for performance-based bonus and equity participation
- Comprehensive medical, dental, and vision insurance
- Retirement savings plan with employer contributions
- Paid time off, holidays, and additional wellness-focused leave policies
- Career development opportunities in a fast-growing, technology-driven company
- Exposure to innovative AI-powered tools and data-driven decision-making environments
- Dynamic, high-performance culture focused on growth and innovation
- Employee support programs promoting wellbeing and work-life balance.
Requirements:
Benefits:
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Date Posted
05/05/2026
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