Manager ProServices

Lowe’s

Manager ProServices

Posted 9 Hours Ago

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Mooresville NC USA

Hybrid

Mid level

Consumer Web • eCommerce • Information Technology • Retail • Software • Analytics • App development

Curiosity wanted. Innovation required.

The Role

Manage customer and associate systems and lead system strategy and product roadmaps for pro-services. Lead cross-functional teams for system enhancements implementations defect resolution and stakeholder/vendor communication. Collaborate with IT Finance stores and field sales to translate customer feedback into actionable requirements and ensure system adoption.

Summary Generated by Built In

Do your Best Work in Mooresville
This position is based at our headquarters in Mooresville North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk grab a bite (or a cup of coffee) work out or get a check-up - we invest in you so you can find your inspiration.
Your Impact
The primary purpose of this role is to manage the customer and associate systems and to lead the system strategy to ensure that field and store teams have the tools they need to effectively capitalize on sales opportunities. These responsibilities include managing intake requests for system enhancements and leading the forward-thinking strategy for systems and product road map delivery. This role ensures the effective delivery of the sales strategy for Lowe's pro-services.
What You Will Do

Leads strategy and design of system enhancements to ensure pro-service sales operational needs are met
Manages cross-functional teams in the effective implementation of roadmaps for system enhancements
Collaborates with IT and Finance to forecast the project budget needed to complete system enhancements
Communicates with cross functional teams to ensure the fast and accurate delivery of system enhancements
Serves as a subject matter expert for systems and pro-services customer data needs on large enterprise initiatives
Leads cross functional teams on defect resolution initiatives to ensure the operational effectiveness of systems
Collaborates with Stores and Field Sales Leadership to get system feedback and synthesize feedback into actionable plans to provide an optimal selling support solution.
Facilitates communication throughout all steps between a variety of internal stakeholders and vendor partners ensuring that system functionality satisfies internal customers' needs and is highly adopted.

Minimum Qualifications

Bachelor's degree in MIS Economics or related field or equivalent years of experience in lieu of education requirement if applicable
3 Years Experience in a large sales organization with experience managing system implementations and enhancements
Demonstrated experience in gathering and transforming customer needs into an actionable product vision requirements definitions testing and implementation plans
Strong user experience/design sense with a record of building great products/experiences

Preferred Skills/Education

Experience in Omni-channel retailing or b to b sales
Experience in designing developing and building collaborative or web technologies either in the consumer or enterprise space
Experience presenting to executive leadership and handling sensitive customer escalations

About Lowe's
Lowe's Companies Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe's employs approximately 300000 associates and operates over 1750 home improvement stores 540 branches and 120 distribution centers. Based in Mooresville N.C. Lowe's supports the communities it serves through programs focused on creating safe affordable housing improving community spaces helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information visit Lowes.com .
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race color religious creed sex gender age ancestry national origin mental or physical disability or medical condition sexual orientation gender identity or expression marital status military or veteran status genetic information or any other category protected under federal state or local law.

Skills Required

Bachelor's degree in MIS Economics or related field or equivalent years of experience
3 years experience in a large sales organization managing system implementations and enhancements
Demonstrated experience gathering and transforming customer needs into product vision requirements testing and implementation plans
Strong user experience/design sense with a record of building great products/experiences
Experience in Omni-channel retailing or B2B sales
Experience designing developing and building collaborative or web technologies (consumer or enterprise)
Experience presenting to executive leadership and handling sensitive customer escalations

What the Team is Saying

Lowe’s Compensation & Benefits Highlights

Retirement Support—A company 401(k) with employer match supports long‑term savings for eligible associates. Ownership opportunities via a discounted employee stock purchase plan further strengthen financial benefits.
Parental & Family Support—Paid maternity and parental leave plus adoption and family‑forming supports provide meaningful time and resources for growing families. Return‑to‑work support and dependent care resources extend this coverage.
Inclusive Benefits Coverage—Medical dental and vision coverage are available to regular full‑time and part‑time associates alongside mental‑health and EAP resources. Access for part‑time associates stands out in retail and broadens participation in core benefits.

Learn more about Lowe’s's Compensation & Benefits →

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The Company

HQ: Mooresville NC

300000 Employees

Year Founded: 1921

What We Do

It’s curious to think of innovation and stability co-existing. But we pair a 100-year track record of success with a hunger to do things differently. Everyone is in the work — tackling complex problems where your impact can build back or build up the communities we serve. We fill our halls with curious minds from all walks of life. Our differences make us stronger which is why our leaders build cultures of recognition and inclusion. You are heard and your curiosities are celebrated and championed here.

Why Work With Us

We have built a space where the curious can move freely. Up in title up in skills to the side with teams or back to try something completely new. We help you find your path — because when you win we all win.