Manager, Provider Network

We are looking for a Manager, Provider Network to join the full-time provider team. The Manager, Provider Network will be responsible for supporting daily operations of the full-time providers with clinical and administrative responsibilities. This role will report to the Sr. Manager of Provider Operations, and support the full-time provider network. 

What you’ll be doing: 

• Onboard, manage, and clinically support a team of full-time therapists focused on delivering care to Spring Health patients nationwide
• Oversee training and ongoing professional development of team members
• Lead  1-1s, case consultations, and team meetings
• Drive high-quality care to promote member satisfaction and positive clinical outcomes
• Create a strong and collaborative clinical community to support provider growth 
• Monitor workload, productivity, and clinical quality to meet expected metrics and goals
• Be a clinical and operational thought partner on continued expansion of our full-time therapist team & strategy
• Collaborate with other teams to provide clinical support and improve upon services and programs
• Follow Spring Health policies and ensure you and your team maintain all confidentiality, compliance, and ethical standards

What we expect from you: 

• Must be physically located in the US with full US licensure. Supervisory experience/license is a plus 
• Masters-level clinical license (LCSW, LMFT, LPC, etc) or licensed psychologist
• +2 years of experience managing clinicians
• 5+ years of clinical care experience
• Passionate about quality and precision mental healthcare
• Strong communication & collaboration skills
• Excel at establishing process and clear, concise documentation
• Solid foundation in multicultural and ethical standards of practice
• Experience with data analysis/research or start-up environments is a plus
• Proactive self-starter who thrives in a fast paced, rapidly changing environment
• Experience with testing clinical products, building EHRs, and/or publishing courses/content preferred
• Familiarity with clinical metrics and assessments (PhQ9, GAD7, AUDIT, etc) 

The target salary range for this position is $97,700-114,500, and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values

What to expect working here:

• You will be held accountable to an exceptionally high bar and impact
• This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
• You will be challenged to set and protect your own boundaries
• You will create processes & products that have never existed before
• You will have very direct conversations and receive continuous feedback to push you to become the highest performer you can be
• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

And…

• You get to be surrounded by some of the brightest minds in the field  
• You get to learn and grow at an extremely accelerated pace
• You will experience transparency, integrity, &  humility from leadership 
• You will be empowered to constantly challenge the status quo
• You get the space to experiment & innovate
• You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
• You will become more resourceful and resilient
• You get to be part of a winning team that opens doors in the future

Focus on total health including:

• Generous medical, dental, vision coverage available day 1 + access to One Medical
• 20 total yearly no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• Flexible paid time off in addition to 12 paid holidays throughout the year
• $500 per year Wellness Reimbursement
• Spring Health provides access to QuitGenius, a platform with technology-tailored, personalized addiction treatment plans for substance use (*QG is available to benefit-enrolled employees, spouses, and dependents age 18+)

Supporting you and your family:

• 4-4.5 months of fully paid parental leave
• Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.
• Access to Joshin is provided by Spring Health. Joshin is a comprehensive support system for disabilities and neurodivergence in the workplace. This benefit supports employees, their families, and our teams through personalized navigation and disability education and training along with a network of screened in-home caregivers with disability and neurodivergent experience. 

Supporting you financially through:

• Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
• On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
• Employer sponsored 401(k) match of up to 2% after 90 days of employment

Creating a culture you can thrive in:

• Flexible work arrangements: 60% of Spring Health team members work fully remote while 40% work in a hybrid model from our New York City offices
• Calm Fridays: no meetings, no distractions, just time for you to get work done.
• Up to $1,000 Professional Development Reimbursement per calendar year.  
• $200 per year donation matching to support your favorite causes