Manager, Public Relations

The Ritz-Carlton Yacht Collection is an exciting extension of the Ritz-Carlton brand - redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of The Ritz-Carlton Yacht Collection your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day.

The Gold Standards are the foundation of The Ritz-Carlton. It is our philosophy and the standards which set us apart in our industry. This philosophy has earned The Ritz Carlton an enviable reputation as a global brand leader in instilling the very highest company values and culture across the organization. The Gold Standards are at the heart of that culture and consist of the following elements:

• The Credo
• Motto
• Three Steps of Service
• Service Values
• The 6th Diamond
• The Employee Promise

THE CREDO

The Ritz-Carlton is a place where the genuine care and comfort of our guests is our highest mission.

We pledge to provide the finest personal services and facilities for our guests who will always enjoy a warm, relaxed, yet refined ambience.

The Ritz-Carlton experience enlivens the senses, instills well-being, and fulfills even the unexpressed wishes and needs of our guests.

THE MOTTO

Service at The Ritz-Carlton Yacht Collection is an extension of The Ritz-Carlton motto - "We are Ladies and Gentlemen serving Ladies and Gentlemen."

This motto exemplifies the anticipatory service provided by all Ladies and Gentlemen.

The Ritz-Carlton Yacht Collection experience will be creating exceptional meaningful journeys that will redefine luxury at sea. With unparalleled hospitality that begins the second a guest reserves an experience, the Ladies and Gentlemen of the Ritz-Carlton Yacht Collection will deliver a level of service that has no equal, providing guests with gracious anticipated hospitality throughout every moment of their stay.

THREE STEPS OF SERVICE

1. A warm and sincere greeting. Use the guest's name.
2. Anticipation and fulfillment of each guest's needs.
3. Fond farewell. Give a warm good-bye and use the guest's name.

OUR SERVICE VALUES

1. I build strong relationships and create Ritz-Carlton guests for life.
2. I am always responsive to the expressed and unexpressed wishes and needs of our guests.
3. I am empowered to create unique, memorable and personal experiences for our guests.
4. I understand my role in achieving the Key Success Factors, embracing Community Footprints and creating The Ritz-Carlton Mystique.
5. I continuously seek opportunities to innovate and improve The Ritz-Carlton experience.
6. I own and immediately resolve guest problems.
7. I create a work environment of teamwork and lateral service so that the needs of our guests and each other are met.
8. I have the opportunity to continuously learn and grow.
9. I am involved in the planning of the work that affects me.
10. I am proud of my professional appearance, language and behavior.
11. I protect the privacy and security of our guests, my fellow employees and the company's confidential information and assets.
12. I am responsible for uncompromising levels of cleanliness and creating a safe and accident-free environment.

THE SIXTH DIAMOND

Mystique

Emotional Engagement

Function

THE EMPLOYEE PROMISE

At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests.

By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company.

The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and the Ritz-Carlton Mystique is strengthened.

We invite you to explore The Ritz-Carlton Yacht Collection.

Job Summary

Under the direction of the Sr. Marketing Director, the Public Relations Manager will support the company's public relations and corporate communications efforts. This position will serve as a company liaison between The Ritz-Carlton Yacht Collection corporate team, Marriott International Luxury Global Brand PR team and PR Agency to assist in fielding media inquiries, preparing media kits, drafting and editing press releases, maintaining press lists, organizing executive interviews, and coordinating press visits. This position will also assist in the development of all internal and external corporate communications required to support the needs of the business.

Essential Functions

• Manage day-to-day communication with Marriott International Luxury Global Brand PR team and PR agency
• Apply brand knowledge to assist in drafting, editing and reviewing of PR materials, including press releases, media alerts, interview briefing documents, executive responses, and featured articles
• Liaison with internal stakeholders and third-party vendors to assist in editing, reviewing and routing of vendor-led press releases and related materials for approval
• Work cross-functionally with internal stakeholders to coordinate and assist in drafting all corporate communications including letters, interdepartmental memos, guest notifications, crisis communications, talking points, and other business correspondence
• Coordinate individual press trip requests, familiarization voyages and media visits to the yacht
• Support in the coordination of yacht milestone events and activities with appropriate personnel
• Support broader Marketing team with initiatives tied to media and influencer relations
• Collaborate and align with The Ritz-Carlton Yacht Collection Marketing team, Marriott International Luxury Global Brand PR team and PR Agency to ensure the pull-through of corporate and brand strategies and messaging
• Update and maintain press center on company website including content, images and press releases
• Assist in administration duties such as accounting, status reports and metric/measurement reporting
• Conduct consistent competitive analysis and monitor industry trends

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Functions, duties, responsibilities, and activities may change at any time with or without notice.

Competency

Education: Bachelor's degree in Public Relations, Journalism, Communications, Marketing or related field preferred

Experience:

• Minimum 4-year experience in communications, media relations and/or related experience required; public relations agency or campaign communications experience preferred; travel or hospitality experience a plus

Skills:

• Excellent writing, editing and proofreading abilities are required
• Strong communication and interpersonal skills, both written and verbal
• Strong planning capabilities to meet the deadlines required to support media and business needs
• Ability to interact with senior leaders and build effective relationships within the company, external stakeholders, guests and media
• Experience in pitching and comfortable reaching out to top-tier media
• Detail-oriented; exceptional organizational and follow-up skills
• Deadline-oriented; ability to prioritize multiple tasks and complete them on a timely basis - operates with a sense of urgency
• Team player with a positive attitude who works well cross-functionally
• Resourceful, creative self-starter who takes initiative to learn processes and get things done with little supervision
• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint programs

Work Environment

This is a hybrid position, working at least two (2) days a week from our downtown Fort Lauderdale office. The office environment is typical, with quiet-to-moderate noise generated by computer printer, fax machine and light traffic. Occasional overnight travel may be required.

Physical Demands

Requires sitting, standing, walking, bending, and reaching. May require lifting or pushing up to 25 pounds. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, the telephone, and other office equipment.

Expected Hours of Work

The position is fulltime and frequently requires working additional time outside of normal business hours.