Manager, Reliability Engineering

Software powers the world, and LaunchDarkly empowers all teams to deliver and control the best software. We serve trillions of feature flags daily to help teams ship better software faster, and eliminate risk for companies big and small.

LaunchDarkly is looking for a talented and inspirational Manager of Reliability Engineering to join our growing team. You will lead a talented team of engineers with a crucial role in ensuring the reliability, scalability, and performance of our systems. Your experience with major cloud providers, Infrastructure as Code (IaC), observability, and incident management will be instrumental in shaping our SRE strategy and fostering a culture of excellence. You will also look after our mission-critical databases, making sure they are resilient in the face of ever-evolving traffic loads and patterns. After-hours on-call is compensated in addition.

Join us on our SRE journey! Envision and drive the direction of our SRE strategy and culture, and work with a world-class engineering team to make a significant impact on our platform and products.

• Lead and enable a team developing tools and automation to streamline the deployment and operation of our mission-critical services, and to detect and diagnose problems quickly and efficiently.

• Enable our engineers to deliver their services with higher autonomy, reliability, performance, and speed through offerings written in Go and Terraform.

• Set goals to ensure the health and continuous improvement of the system and its operational processes. You will help drive the overall reliability, scalability, and performance of our platform.

• Manage SQL and NoSQL databases at scale, including infrastructure and operations, performance tuning, and best practices.

• Prioritize strategic, high-impact investments while maintaining health, performant, and cost-effective services, both internal and external facing.

• Lead and mature our Incident Response Game Day practice, cultivating a culture that promotes reliability, learning from failures; you will actively shape the SRE culture within the organization.

• Help build a diverse and highly skilled team able to keep pace with a rapidly growing product.

• 3+ years experience leading Reliability-oriented Engineers, with a proven track record of hiring, motivating, growing, and empowering teams.

• A drive to truly understand the reliability-related needs of your customer (our developers!) and the ability to translate those needs into effective solutions.

• Observability expertise with major platforms such as Datadog and Honeycomb, as well as a strong command of concepts like SLIs, SLOs, error budgets, and the balance between shipping speed vs system reliability.

• A solid foundation in infrastructure and software engineering, allowing you to push your team, ask hard questions, and recognize excellence.

• Experience responding to production incidents, conducting root cause analysis, and proactively identifying issues via activities such as Game Days.

• Familiarity with incident management tools such as PagerDuty, FireHydrant, and StatusPage, and the ability to configure and automate them effectively.

• Experience building and maintaining real-time, large-scale production systems.

• Strong communication skills, a spirit of collaboration, a positive and curious mindset.

Pay:

Target pay range for a Level M3 in San Francisco/Bay Area: $190,000 - $224,000* 

*Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.

LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, degree level, and location.

One of our company values is 'Widen the Circle'. Which means we seek out diversity of perspectives to get better results. We understand everyone has their own unique talents and experiences. We encourage you to apply to this role even if you don’t think you meet 100% of the qualifications outlined above. We can find out together if it's the right match for your skillset.

Learn more about the interview process & what it’s like to work with LaunchDarkly's Product Delivery team!

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