Manager, Sales Support

Company Description

ARE YOU READY TO WORK AT ALTISOURCE?

• Are you a natural helper who loves working through people’s problems to find the best solution?

• Are you a quick learner who is self-motivated and able to work well independently as well as on a team?
• Are you interested in working on a new product where you can make an immediate impact?

If so, nice to meet you; we are Altisource! We are seeking energetic, highly skilled self-starters who thrive in a dynamic and fast-paced environment. We offer challenging work and great colleagues as well as career development opportunities.

 We are looking for a resource with a passion for the mortgage industry to develop and manage client relations the Altisource umbrella. This is a great time to join the team and be a part of a growing and stable organization.

Job Description

Job description:

• Take inbound calls, emails and chats from clients that reach out
• Track and handle the full life-cycle, from purchase to close, for customers
• Assign client leads to agents in the field and track their activity with the agents
• Determine client leads and respond appropriately by answering questions or referring the client to a specialist
• Manage various reports for the sales team, and distribute said reports to the team 

Qualifications

Qualifications:

• Experience in an Inside Sales or client Account Management role, ideally within a Real Estate Services or Cloud-based Web Services sector
• Experienced in customer facing roles, with expertise in handling customer objections and escalations
• Experience working with one or more CRM's or Ticketing Tracking systems

Additional Information

WORKING AT ALTISOURCE ADVANTAGES

Prosperity

• Competitive salary based on your experience and skills – we believe the top talent deserves the top rupee

Good Health

• Comprehensive insurance plans ;- Medical insurance for employees and family, Personal Accident Benefit and Life Insurance for employees
• Wellness Programs – Onsite doctor support, Psychologist, Counselor, Onsite health checkup camps etc.

Happiness

• 10 paid holidays, plus 26 paid days off per year
• Lots of employee engagement activities both offsite (examples include cricket/football games and annual company celebrations) and onsite (examples include office stress buster events and quarterly Living our Values celebrations)
• Opportunities to join our community service initiatives, including Habitat for Humanity

 OUR CORE VALUES

 For our employees, customers, and shareholders, we commit to…

•  Act With Integrity – exhibit unwavering integrity, compliance and ethical conduct at all times
• Energize People – enable exceptional people to energize their teams and drive results
• Empower Innovation – reward the relentless creation of innovative and compliant solutions to achieve our mission and generate value for our customers
• Exceed Customer Expectations – execute world-class solutions to deliver value and delight our customers
• Win as a Team – embrace the passion, energy and power of our global teams to win as “One-Altisource”
• Enrich Communities – create positive impacts for the communities where we live and serve

Are you up to the challenge? What are you waiting for? Apply today!