Job Description
You will work closely with Engineering Product Management Support Operations and external stakeholders to manage timelines dependencies risks and communications across both planned development work and unplanned incidents. This role emphasizes execution excellence operational stability and continuous improvement rather than product ownership or people management.
What you'll be doing...
- Technical Project Management:
Plans coordinates and drives the delivery of software development projects including platform enhancements integrations infrastructure initiatives and client-driven commitments. Ensures scope timelines dependencies and risks are clearly understood and actively managed. - Cross-Functional Delivery Coordination:
Acts as the primary point of coordination across Engineering Product QA Support and Operations to align execution plans manage inter-team dependencies and ensure timely delivery of committed outcomes. - Incident Management & Escalation:
Leads or facilitates the management of production incidents service disruptions and critical escalations. Coordinates rapid response ensures clear ownership drives resolution and maintains effective communication with internal teams and stakeholders throughout the incident lifecycle. - Incident Communication & Reporting:
Owns incident communications including status updates executive summaries and post-incident reviews. Ensures communications are timely accurate and appropriate for both technical and non-technical audiences. - Post-Incident Review & Continuous Improvement:
Facilitates post-incident reviews (PIRs) ensures root cause analysis is completed and drives follow-up actions to prevent recurrence. Partners with Engineering and Operations to improve reliability tooling and processes. - Planning Tracking & Reporting:
Develops and maintains project plans delivery milestones risk registers and status reporting. Provides clear concise updates to leadership and stakeholders on progress risks and mitigation strategies. - Process & Operational Rigor:
Contributes to the definition and improvement of delivery and incident management processes including playbooks runbooks escalation paths and governance standards. - Agile & Delivery Support:
Supports Agile delivery teams by facilitating planning coordination and execution activities as needed (e.g. sprint planning support dependency tracking release coordination) without acting as a Product Owner. - Stakeholder Management:
Serves as a trusted execution partner to Product Management Engineering leadership and customer-facing teams ensuring expectations are aligned and delivery commitments are realistic and transparent. - Performs other duties as assigned.
What you'll bring to us...
- Bachelor's degree in Engineering Computer Science Information Systems Business or a related quantitative or technical field.
- 3+ years of experience in technical project management delivery management or program management within a SaaS or software development environment.
- 3+ years of experience in managing technical incidents including resolution and client communications related to the incident within a SaaS or software development environment.
- Demonstrated experience managing software development projects across multiple teams and disciplines.
- Hands-on experience coordinating or leading production incident management escalations or operational issue resolution.
Passionate people. Loyal clients. Leading solutions.
With a rich culture of creative collaboration and professional growth IDeaS' team members build successful careers with us.
IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we're working our teams come together to create leading revenue management solutions that accelerate our clients' growth through revenue optimization.
We Support Who You Are....
As a global company we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. Whether you're launching a new career or expanding your current one IDeaS is a company where you can balance great work with all other aspects of your life.
At IDeaS we also aspire to live our values each day by being Accountable Curious Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts represents and provides a place for diverse ideas unique perspectives and authentic voices.
Additional Information:
To qualify applicants must be legally authorized to work in the United States and should not require now or in the future sponsorship for employment visa status.
SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to any characteristic protected by law. Read more: Know Your Rights .
Equivalent combination of education training and relevant experience may be considered in place of the education requirement stated above.
Resumes may be considered in the order they are received.
IDeaS/SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations IDeaS/SAS may obtain nationality or citizenship information from applicants for employment.
IDeaS/SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.
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What We Do
IDeaS is a company of innovators collaborators and educators. Founded in 1989 with the goal to revolutionize revenue management for businesses worldwide. The company's founders were pioneers in revenue science and IDeaS has continued to lead the way in this field ever since particularly in the hospitality and travel industries. We use advanced mathematics and industry expertise to turn data into accurate automated and actionable revenue-enhancing decisions. Decades of innovation and refinement have resulted in IDeaS' revenue science solutions which have proven to be precise data-driven and reliable for clients. Our company has a history of continuous evolution and reinvention driven by passionate and curious individuals. IDeaS uses the most advanced technologies including deep machine learning artificial intelligence and SAS analytics to push the limits and invent the future of revenue management. IDeaS' vision is to turn a world of data into a world of intelligent decisions. Our mission is to provide innovative analytics solutions that optimize total revenue performance for hospitality and select industries. Our company doesn't just offer recommendations. We provide accurate automated and actionable decisions. In the end IDeaS is a company that uses revenue science to help businesses grow revenue faster and our methods are tested proven and constantly evolving. Come join us on our journey!
Why Work With Us
IDeaS invests in employees' growth through training programs and innovative projects that feature cutting-edge technology to stay ahead of industry trends. Our high employee and client retention rates prove we’re a stable successful team. Plus our top-notch benefits ensures that employees are well taken care of both on and off the job.
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Date Posted
04/06/2026
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