Manager / Senior Manager, Collections & Recoveries Strategy

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager / Senior Manager, Collections & Recoveries Strategy based in Canada.

This is a high-impact strategic opportunity to build and lead a modern collections and recoveries function within a fast-growing financial services environment. You will shape the end-to-end collections strategy across a lending portfolio, balancing portfolio performance with a customer-first approach. Working at the intersection of analytics, operations, product, and risk, you will design innovative recovery programs, optimize customer engagement strategies, and develop data-driven decision frameworks. This role offers the opportunity to influence business-wide decisions while improving customer outcomes during financially sensitive moments. If you thrive in analytical, fast-paced environments and enjoy creating scalable solutions from the ground up, this role offers exceptional ownership and long-term impact.

• Develop and continuously optimize the end-to-end collections and recoveries strategy across the lending portfolio, from early-stage delinquency through post-charge-off recovery and customer rehabilitation.
• Monitor portfolio performance by analyzing delinquency trends, roll rates, cure rates, recovery performance, and other key collections metrics while creating dashboards and reporting frameworks for leadership.
• Design customer contact strategies across multiple communication channels, leveraging segmentation models to personalize engagement based on customer risk profiles and payment behavior.
• Build payment assistance programs, hardship plans, settlement frameworks, and recovery strategies that balance financial performance with positive customer experiences.
• Create financial models to evaluate recovery strategies, treatment effectiveness, expected recoveries, and long-term portfolio value.
• Lead the strategic management of third-party collections partners by defining service models, performance standards, compliance expectations, and operational scorecards.
• Develop post-charge-off recovery programs and customer rehabilitation strategies that support responsible re-engagement with lending products.
• Collaborate closely with Product, Engineering, Operations, Credit Strategy, and Risk teams to implement scalable collections processes while ensuring compliance with Canadian regulatory requirements.

Requirements:

• 3–5+ years of experience in collections strategy, recoveries, credit risk, or a related function within a bank, fintech, consumer lender, or credit card organization.
• Strong understanding of the full consumer collections lifecycle, including delinquency management, charge-offs, recoveries, third-party collections, and rehabilitation strategies.
• Proven experience designing collections contact strategies, payment programs, settlement frameworks, or customer recovery initiatives.
• Experience managing or collaborating with outsourced collections partners (BPOs) and defining operational performance standards.
• Strong analytical capabilities with experience building financial models, cohort analyses, business cases, and performance reporting; SQL proficiency is highly desirable.
• Knowledge of Canadian consumer lending regulations and debt collection compliance requirements.
• Excellent communication and stakeholder management skills with the ability to translate complex analysis into clear business recommendations.
• Experience building new collections capabilities, working in high-growth environments, knowledge of IFRS 9, digital-first collections strategies, or financial hardship programs would be considered strong assets.

Benefits:

• Competitive salary ranging from $110,000 to $170,000 CAD, based on experience, skills, and internal equity.
• Equity participation opportunities.
• Fully remote-first work environment with flexible working hours and coworking support.
• Generous vacation allowance, wellness days, flex days, and company holiday closures.
• Comprehensive health benefits.
• Parental leave top-up and supportive family leave policies.
• Annual budgets for home office equipment, books, AI tools, phone, internet, and professional development.
• Access to coaching programs, career development resources, and company-wide retreats.