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Model this offer in the calculatorJob description
At Braze we have found our people. We’re a genuinely approachable exceptionally kind and intensely passionate crew.
We seek to ignite that passion by setting high standards championing teamwork and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change you will be empowered to make a real impact here with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive we can’t wait to meet you.
WHAT WE’RE LOOKING FOR
Braze is looking to hire a Manager on our Services Consulting team. Braze’s Service Offering Managers act as trusted advisors to our prospective clients and Sales team during the sales process adapting their extensive expertise on the Braze services to meet customer needs. Our Service Offering Managers support the Braze sales organization during pre-sales in scoping client service requirements presenting our service offerings building comfort and confidence in the value of Braze services and positioning optimal service pricing and packaging to potential customers.
This role is an opportunity to expand on your people management and leadership skills while partnering with Braze’s sales Solutions Consulting and post-sales services teams. The role will draw upon your people-management skills and experience in service delivery Technical Account Management Customer Success or related fields along with a high level of curiosity and proven track record of execution. You will serve as a mentor advocate and leader for the Services Consultants on your team.
The role requires some travel —at most 30% at peak times —and is based in one of our sales offices—New York City London San Francisco Chicago Austin Singapore or Sydney.
RESPONSIBILITIES:
- Coach mentor and manage 4+ global ICs with future growth and hiring potential
- Collaborate with the Sales teams to support deal cycles including RFPs pitches and on-site sessions
- Build and maintain subject matter expertise in the Braze service offerings currently supported by the team to enable effective consultancy support during pre-sales and become a point of contact for other internal business teams
- Manage expectations to deliver for sales and post-sales leadership
- Liaise closely with post-sales leadership to ensure they are supported by pre-sales
- Conduct discovery with prospective customers to understand their service needs and curate tailored session presentations including bespoke project plans resourcing requirements etc.
- Lead development of sales go-to-market materials talk tracks and training to help Sales best position the value of our service offering packages with customers during pre-sales motions to help our organization scale
- Gather feedback from the sales teams regarding our package offerings and work with Service Leadership and Product Marketing teams to help provide insight into new service package offerings
WHO YOU ARE
You are a people leader an expert in service delivery and a strong advocate for your personnel. 4+ years of experience in SaaS pre-sales or service delivery consulting or business analysis.
Must-haves:
- An excellent communicator presenter and storyteller with significant client-facing experience
- Effective stakeholder management skills with both internal and external stakeholders at senior leadership level (e.g. Head of CRM VP/Director C-suite etc)
- Experience working with Sales teams and during deal cycles or have been exposed and have awareness of sales motions from a post-sales role
- Excellent time management skills with initiative autonomy and prioritization skills to optimize output
- Curious problem solver who is comfortable operating in and outside of pre-defined playbooks to navigate and find the best solution to challenges
- Available to travel to prospective customer offices for on-site visits in-person meetings and collaboration.
- Strong written and verbal English skills are essential
Nice-to-haves:
- Previous experience with the Braze tool and services offerings or similar products
- Demonstrated experience/comfort managing projects (both internal and client-facing) to completion
- Change management experience
- Business proficiency in one or more additional languages
For candidates based in the United States the pay range for this position at the start of employment is expected to be between $136800 and $204800/year with an expected On Target Earnings (OTE) between $171000 and $256000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors including market location job-related knowledge skills and experience. In addition to cash compensation this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.
#LI-Hybrid
WHAT WE OFFER
Braze benefits vary by location and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.
From offering comprehensive benefits to fostering hybrid ways of working we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical dental vision life and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing learning platforms and a yearly learning stipend
- A curated in-office employee experience designed to foster community team connections and innovation
- Opportunities to give back to your community including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative transparent and fun culture recognized as a Great Place to Work®
ABOUT BRAZE
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence BrazeAI™ allows marketers to combine and activate AI agents models and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter faster and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization Braze enables companies to turn action into interaction through autonomous 1:1 personalized experiences.
The company has been consistently recognized as a Leader in marketing technology by industry analysts and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026. Braze was also named a 2026 Best Places to Work by Built In a 2025 America’s Greenest Companies by Newsweek and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. Braze is also proudly certified as a Great Place to Work® in the U.S. the UK Australia and Singapore.
The company is headquartered in New York with offices in Austin Berlin Bucharest Chicago Dubai Jakarta London Paris San Francisco São Paulo Singapore Seoul Sydney and Tokyo.
BRAZE IS AN EQUAL OPPORTUNITY EMPLOYERAt Braze we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do and that includes our recruiting practices. We're committed to offering all candidates a fair accessible and inclusive experience – regardless of age color disability gender identity marital status maternity national origin pregnancy race religion sex sexual orientation or status as a protected veteran. When applying and interviewing with Braze we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar we encourage you to apply as we’d love to meet you.
OUR AI-POWERED BRAZE RECRUITMENT PROCESS
At Braze we’re committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most — the person behind each application — we use AI-assisted tools at certain stages of our recruitment process.
This includes using AI to analyze the experience skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process.
Depending on where you are located you may have the right to request further information about how AI is used in our recruitment process to opt out of AI-assisted review to request a manual review of any decision made or to contest a decision.
Please contact us at [email protected] for any requests or questions. To find out more about our hiring process check out this page.
Notice Regarding Automated Employment Decision Tool (NYC Local Law 144)
Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144 for roles based in New York City or if you reside in New York City you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review. Please submit any such request to our Talent Acquisition team at [email protected] promptly after applying. A summary of the most recent bias audit results for such tool is available here.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and if applicable based on your location how you can exercise any privacy rights.
Skills Required
- 4+ years of experience in SaaS pre-sales service delivery consulting or business analysis.
- Experience coaching mentoring or managing individual contributors (manage 4+ global ICs).
- Significant client-facing experience with strong communication presentation and storytelling skills.
- Stakeholder management experience with senior leadership (VP/Director C-suite).
- Experience working with Sales teams during deal cycles or exposure to sales motions from post-sales roles.
- Excellent time management initiative autonomy and prioritization skills.
- Willingness and ability to travel up to ~30% for customer visits and on-site meetings.
- Strong written and verbal English skills.
- Previous experience with the Braze tool and services offerings or similar products.
- Demonstrated experience managing projects (internal and client-facing) to completion.
- Change management experience.
- Business proficiency in one or more additional languages.
What the Team is Saying
Braze Compensation & Benefits Highlights
- Healthcare Strength—Health coverage is described as comprehensive across medical dental and vision with added mental‑health support such as therapy/coaching access. Some locations also note primary‑care access and travel protection.
- Parental & Family Support—Family‑forming assistance and inclusive fully paid parental leave are emphasized with equal support for birthing and non‑birthing parents and a ramp‑back to work. Support extends to fertility adoption surrogacy and egg freezing.
- Leave & Time Off Breadth—Flexible paid time off sick leave and paid holidays are highlighted alongside remote/hybrid flexibility. Caregiver and medical leaves are also included in the package.
Braze Insights
What We Do
At Braze we believe in the passion of our people. We seek to ignite that passion by setting high standards championing teamwork and creating work-life harmony. We thrive when people add their unique perspectives to our ever-growing teams—and we strive to empower you to make an impact that fuels both you and our business.
Why Work With Us
At Braze we believe in the passion of our people. We seek to ignite that passion by setting high standards championing teamwork and creating work-life harmony. We thrive when people add their unique perspectives to our ever-growing teams—and we strive to empower you to make an impact that fuels both you and our business.
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Braze Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
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