Manager, Shared Service Centre

At G-P, our mission is to break down barriers to global business, enabling opportunities for everyone, everywhere. With remote-first and diverse teams all around the world, our people are the key to achieving this mission. That’s why we trust our Dream Team members with the flexibility and autonomy to do their best and most innovative work, encourage and support their personal growth and career development, and believe in recognition for a job well done.  

The work you’ll be a part of here will have a positive impact on people and their work/life possibilities around the world. Our industry-leading SaaS-based Global Employment Platform™ enables our customers to expand and grow into 180+ countries, creating more opportunities for global success – without requiring entity or subsidiary setup. Beyond the power of our platform, we never forget that behind every hire is a human being. And that brings us to you. 

Beyond a competitive compensation and benefits package, what we offer to all employees is the clear and simple promise of Opportunity Made Possible. Come expand your skills in new ways and experience the thrill of impacting the way the world works, today and in the future.  

About the position: As a Manager, Shared Service Centre (SSC) HR Operations, you will be responsible for supporting team members in Global HR Operations as they onboard professionals for our customers in more than 187 countries. The Manager, SSC HR Operations will support the on and offshore teams in meeting the needs of our customers and professionals, continuing to make them love us.

The ideal candidate will have prior experience managing staff across multiple countries while creating solutions for a company in high growth mode. This is an exciting opportunity to work with talented Regional HR Operations team members.

What you will do:

• Responsible for managing the AMERICAS SSC HR Operations team in Mexico and communicate across organizational departments.
• Manage and ensure smooth implementation of integrated and standard operations practices with key business partners (internal & external) on behalf of the Globalization Partners team.
• Provide senior level support of our customers, negotiating employment contracts and on-boarding employees.
• Support in negotiating with potential new customers and existing customers expanding into new countries. 
• Work with lawyers, accountants, payroll advisors, and benefits brokers for new employee onboarding.
• Provide successful service delivery achievement, ensuring SLAs are met or exceeded, and high level of customer satisfaction. 
• Work closely with Customer Support, Payroll, Finance, Legal and Tech team of advisors, specifically, managing our accounting, payroll, benefits brokers and tax advisors. 

What we are looking for:

• Bachelor’s Degree or higher in International Business, Accounting, Law, HR, Finance, or relevant field of study. 
• 5-10 years of experience in HR Operations, including end to end employee lifecycle, in a fast-paced, start-up environment.
• Demonstrated experience in centralized HR shared service center operation management for AMERICAS region.
• Strong leadership experience with ability to manage cross-regional staff.
• Understanding of finance and HR fundamentals in different locales.
• Flexibility to participate in international calls or meetings before or after normal business hours.
• Project management skills with ability to prioritize and manage competing tasks and deadlines. 
• Strong proficiency with Zendesk and Salesforce; business analytical tools a plus.
• High level of interpersonal skills to handle sensitive and confidential situations; position continually requires demonstrated poise, tact and diplomacy. 
• Excellent multi-cultural experience; able to interact with diverse individuals and/or groups. 
• Able to effectively problem solve, analyzing issues and creating action plans. 
• Lean & Six sigma experience a plus.

CV written in English is a plus as this position reports to or works closely with English speakers.