Job Description
ABOUT THIS POSITION
This Manager position reports to our Director of Solution Adoption and has responsibility for leading a team of Solution Adoption Consultants and Technical Solution Specialists who are accountable for managing the on-boarding experience for new and existing Patient Payments clients in the Ambulatory healthcare space. The goal of the position is to ensure client satisfaction and predictable results.WHAT YOU'LL DO
Build high performing team focused on project methodology delivering predictable repeatable projects and revenue based on forecast
Develop a bench of individual performers to support our growth plans
Understand and support the client project success criteria and metrics
Conduct weekly team meetings
Attend to team's emergency requests or client escalations when necessary
Proactively monitor clients to keep satisfaction at a high level
Act as a motivator to keep the morale up among team members
Oversee and manage all aspects of the solution adoption process
Coordinate Waystar project team resources and deliverables
Proactively identify and execute on opportunities for process improvements
Develop training programs to onboard new consultants and expand the skills of the existing consultants
Clearly communicate both in oral and written form operational results to team members executive management vendor partners and clients
Partner with Sales team to ensure smooth hand off from contract close to project kick off
Other duties as assigned
WHAT YOU'LL NEED
4+ years working/managing primarily in Healthcare IT processes ideally focused on patient collections and billing.
Proven leadership and issue resolution abilities
Strong process orientation problem solving & troubleshooting skills and a firm commitment to quality
Remote software implementations and project management
HIPAA regulation knowledge
Healthcare and medical billing terminology
Experience with Healthcare Practice Management Systems
Proficient with Microsoft Office Suite
Good written and oral communication skills; team player
Bachelor’s degree or equivalent work experience in Healthcare CIS CS or MIS
ABOUT WAYSTAR
Through a smart platform and better experience Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar’s healthcare payments platform combines innovative cloud-based technology robust data and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers 1K+ hospitals and health systems and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work always; making it happen; and joyful optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500000 providers 1000 health systems and hospitals and 5000 payers and health plans. For more information visit waystar.com or follow @Waystar on Twitter.
WAYSTAR PERKS
- Competitive total rewards (base salary + bonus if applicable)
- Customizable benefits package (3 medical plans with Health Saving Account company match)
- We offer generous paid time off for our non-exempt team members starting with 3 weeks + 13 paid holidays including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
- Paid parental leave (including maternity + paternity leave)
- Education assistance opportunities and free LinkedIn Learning access
- Free mental health and family planning programs including adoption assistance and fertility support
- 401(K) program with company match
- Pet insurance
- Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate value and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race color religion age sex national origin disability status genetics marital status protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
This applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Skills Required
- 4+ years working/managing primarily in Healthcare IT processes
- Proven leadership and issue resolution abilities
- Strong process orientation problem solving & troubleshooting skills
- Remote software implementations and project management
- HIPAA regulation knowledge
- Healthcare and medical billing terminology
- Experience with Healthcare Practice Management Systems
- Proficient with Microsoft Office Suite
- Good written and oral communication skills; team player
- Bachelor's degree or equivalent work experience in Healthcare CIS CS or MIS
Waystar Compensation & Benefits Highlights
- Retirement Support—A 401(k) plan with a clearly defined employer match is highlighted and the match is characterized as solid relative to standard offerings.
- Leave & Time Off Breadth—PTO and paid holidays are described as generous with additional options such as volunteer time off enhancing overall time‑off access.
- Parental & Family Support—Paid maternity paternity and adoption leave are available and fertility support is included as part of the family‑focused package.
Waystar Insights
What We Do
Waystar harnesses the power of agentic AI generative AI and advanced automation to drive meaningful outcomes so providers reach peak financial performance and patients receive care with confidence.The Waystar platform is used by more than 1 million providers and supports over 60% of the U.S. patient population - and integrates with all major HIS and practice management systems.The financial and administrative challenges facing healthcare providers are daunting. Waystar’s technology platform simplifies and unifies healthcare payments across the revenue cycle. We empower healthcare organizations to automate manual work gain insight into processes and performance and ultimately collect more revenue.At Waystar we know there’s a better more efficient way forward. Let’s climb the mountain ahead of us to reach new heights in healthcare.
Why Work With Us
Our Waystar values serve as a compass to center our decisions inspire action and promote outstanding performance. We are dedicated to providing a diverse inclusive workplace and fostering a shared sense of belonging.
Waystar Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
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Date Posted
07/08/2026
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