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Manager, Solution Sales, Service Collection

Remote Posted Jul 24, 2026 0 views

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Job description

AtlassianJobs
Manager Solution Sales Service Collection

Manager Solution Sales Service Collection

Reposted 2 Hours Ago
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Hiring Remotely in San Francisco CA USA
In-Office or Remote
198K-279K Annually
Senior level
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Atlassian provides tools to help every team unleash their full potential.
The Role
Lead and develop a team of enterprise solution sellers for Atlassian's Service Collection (JSM Opsgenie Statuspage). Drive land-and-expand motions recruit and coach sellers manage performance and resources negotiate complex deals build executive customer relationships partner cross-functionally to optimize GTM and provide forecasts and product feedback to leadership.
Summary Generated by Built In
Senior Manager Solution Sales Executive - Service Collection (M60)
Working at Atlassian
Atlassians can choose where they work - whether in an office from home or a combination of the two. That way Atlassians have more control over supporting their family personal goals and other priorities. We can hire people in any country where we have a legal entity.
Overview
At Atlassian we are on a mission to help our customers compete and win in the modern digital economy. Our Enterprise Solution Sales team builds and implements effective sales strategies driving adoption of key products and services among our largest customers.
We are hiring a Senior Manager Solution Sales Executive to lead a team of experienced Solution Sales Executives focused on our Service Collection - Jira Service Management (JSM) Opsgenie Statuspage and related integrations that drive service excellence incident management and operational efficiency across Enterprise and Strategic accounts.
In This Role You Will:
  • Lead and develop a team of experienced enterprise solution sellers exceeding quarterly and annual bookings and OKR targets
  • Execute strategic business plans that drive Land & Expand motions for JSM across Enterprise and Strategic customer segments
  • Own recruiting coaching and performance management of Service Collection SSEs - building a high-performing accountable team
  • Establish team objectives policies and KR plans and manage allocated resources
  • Handle advanced negotiations at the customer and partner level
  • Build and promote strong long-lasting customer relationships - networking with critical customers and leveraging deep understanding of their unique perspectives
  • Distill and define customer-centric strategies for the team considering department and company objectives
  • Partner cross-functionally with Account Executives Solution Engineers Channel & Alliances Advisory Services Product and Marketing to optimize the Service Collection GTM motion
  • Present sales revenue and expense reports with realistic forecasts to senior leadership
  • Act as a voice of the field - capturing and synthesizing customer and competitive feedback to shape the JSM product roadmap

  • 15+ years of enterprise sales experience in cloud-based software/solutions with deep expertise in ITSM/ESM/Service Management (ServiceNow BMC Ivanti Freshworks or similar)
  • 6+ years as a sales manager with proven experience consistently meeting or exceeding targets
  • Demonstrated ability to lead complex multi-threaded Enterprise deals and coach teams through major obstacles
  • Experience displacing legacy ITSM vendors with modern cloud solutions
  • Strong executive presence - ability to build and leverage CIO/CTO/VP IT relationships
  • Experience working in a matrixed overlay sales model alongside Account Executives and Channel Partners
  • Strong collaboration skills - thrives in a team-selling environment
  • BS/MS degree in business IT or a related field (preferred)

Compensation At Atlassian we strive to design equitable explainable and competitive compensation programs. To support this goal the baseline of our range is higher than that of the typical market range but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills expertise or experience. In the United States we have three geographic pay zones. For this role our current base pay ranges for new hires in each zone are:
Zone A; 238K- 279K Zone B: 215K- 252K Zone C: 198K- 232K
his role may also be eligible for benefits bonuses commissions and equity. Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However please confirm the zone for your specific location with your recruiter.
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you your family and to help you engage with your local community. Our offerings include health and wellbeing resources paid volunteer days and so much more. To learn more visit go.atlassian.com/perksandbenefits .
About Atlassian
At Atlassian we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate based on race religion national origin gender identity or expression sexual orientation age or marital veteran or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process visit go.atlassian.com/crh .
In line with local law identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.

Skills Required

  • 15+ years of enterprise sales experience in cloud-based software/solutions with deep expertise in ITSM/ESM/Service Management (ServiceNow BMC Ivanti Freshworks or similar).
  • 6+ years as a sales manager with proven experience consistently meeting or exceeding targets.
  • Demonstrated ability to lead complex multi-threaded Enterprise deals and coach teams through major obstacles.
  • Experience displacing legacy ITSM vendors with modern cloud solutions.
  • Strong executive presence and ability to build and leverage CIO/CTO/VP IT relationships.
  • Experience working in a matrixed overlay sales model alongside Account Executives and Channel Partners.
  • Strong collaboration and team-selling skills.
  • BS/MS degree in business IT or a related field.

What the Team is Saying

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Atlassian Compensation & Benefits Highlights

  • Parental & Family SupportParental leave is described as generous for both birthing and non‑birthing parents with inclusive family‑formation coverage spanning fertility adoption and surrogacy. Additional caregiving resources such as breastmilk shipping and neurodiverse family support reinforce a family‑first approach.
  • Healthcare StrengthHealth coverage is characterized as comprehensive pairing major medical plans with extensive mental‑health services. Benefits also include support for abortion travel transgender care and complex mental‑health needs.
  • Leave & Time Off BreadthTime off is framed as flexible with ample PTO multiple leave programs and five paid volunteer days annually. Sabbaticals and donation matching add further headroom for rest and purpose.

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The Company
HQ: San Francisco CA
11000 Employees
Year Founded: 2012

What We Do

Atlassian creates teamwork solutions for high-performing teams. Our portfolio of collaboration and work management software products includes Jira Confluence Trello Loom and Rovo. More than 300000 businesses worldwide rely on Atlassian’s technology including 80 percent of Fortune 500 companies. Our solutions support various business teams and they help organizations plan track and deliver their biggest ideas together.

Why Work With Us

At Atlassian we believe we can accomplish so much more together than apart — which is why everything from our tooling — to our distributed workforce — to how our teams are structured is rooted in collaboration. Come join us and help unleash the potential of every team.

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Atlassian Offices

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Employees work remotely.

Atlassians have flexibility in where they work to support their family personal goals and other priorities. Our approach to distributed work allows us to tap into talent beyond our office locations and to reimagine how work gets done.

Typical time on-site: None
HQSan Francisco CA
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