Manager Video Conferencing

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What You Need To Know

Open the door to a groundbreaking tech career with an industry leader. Southern Glazer's Wine & Spirits is North America's preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. To create a new era in alcohol beverage sales and service, we're heavily invested in the most transformative new technologies - and the most brilliant tech professionals. Southern Glazer's was named by Newsweek as a Most Loved Workplace and is included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.

As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

We offer continuous learning and career growth in a fast-paced environment where you are respected, your voice is heard, and technology is part of our strategy for success. If you're looking to fill your glass with opportunity, come join our FAMILY.

Overview

The Manager, Video Conferencing is responsible for the management and support of all video conferencing rooms, equipment, and conference service administration (Zoom). Responsible for supporting the operation, maintenance and repairs to the equipment, and its related software and network components.

The Leadership Management job leads, manages, mentors, and develops the technology teams across ETP teams including Office of the CIO, business solutions, enterprise architecture and infrastructure teams.

Specialized Skills and Technologies

• Proficiency with Office365
• Understands systems development methodology and infrastructure project delivery
• Manage project budget, risk, and issues
• Technical skills to perform equipment setup, testing, and troubleshooting associated with any hardware, software, or programming within the video conferencing environment.
• Advanced knowledge in Video Conferencing solutions and hardware including collaboration platforms specifically: Zoom, Microsoft landscape, and software applications
• Advanced knowledge and experience with components of IT infrastructure including Video Conference hardware, remote support tools, end user hardware, and wireless devices
• Understanding of LAN/WAN hardware and software for switches and routers
• Ability to support audio and video conferences over Zoom, MS Teams and other platforms
• Advanced understanding and awareness of the ITIL Problem management process and procedures
• Experience with Service Desk Ticketing software, SMB Network Design and Implementation Server with Domain Controller Deployment
• Strong Background in End User Support

Primary Responsibilities

• Defines business objectives and tactical operations to achieved defined objectives
• Engages technical and business teams to ensure the team direction, priority and focus enable corporate success
• Delivers proactive, business focused IT services that enable rapid business growth and smooth business operations
• Manages tactical steps
• Coordinates priorities between the IT department and user departments
• Oversees technical team in collaboration with vendor and other support teams for problem resolution
• Continues to seek out opportunities to increase internal client satisfaction and deepen client relationships
• Maintain the overall design of the Video Conferencing systems and ensure the technology meet business requirements and are marketed effectively
• Act as liaison between Operations, Networking, and the Local Support Team
• Maintain insights on new technology and capabilities within the industry to ensure SGWS Video Conferencing estate remains current

Preferred Qualifications

• Master's Degree
• Project Management (PMI) or Agile Certification
• Competent with SAFe, Scrumban, XP, Kanban, Lean, and other Agile framework
• Experience in food and beverage, CPG or distribution industry

Minimum Qualifications

• Bachelor's degree and formal education in relevant disciplines (Business, Engineering, Information Systems, Computer Science, Mathematics or relevant degreed)
• 7+ years related experience in technology management, customer relationship management and staff management
• Change Agent with Managerial Courage
• Coaching
• Delivers Results
• Drives Vision & Purpose
• Executive Presence
• Influencing
• Servant Leadership
• Teambuilding/Develops Team Problem Solver
• Strategic Thinker
• Builds Strong Teams
• Strong Business Acumen
• Excellent presentation and facilitation skills
• Working knowledge of multiple disciplines and technologies
• Demonstrated and effective leadership skills.
• Detail oriented with strategic planning and problem-solving skills.
• Interpersonal, communication and presentation skills
• Possess a strong work ethic and high level of professionalism with the ability to work in a fast-paced environment.
• Able to effectively work independently and in a team environment, with staff at all levels, to achieve business goals.
• Experience managing and mentoring team members
• Proven track record of managing impediments that exceed the self-organizing capabilities of SGWS' teams
• Demonstrates ability to recognize healthy team conflicts and promotes constructive disagreement
• Showcases abilities to be disruptive enough to enforce a change within the organization
• Develops an effective action plan to implement change and monitors results
• Recognizes when change is necessary
• Understands the power of a self-organization and how to encourage it
• Ability to lead a team environment with Agile delivery values

Agile Delivery Values

• Openness - Team and stakeholders agree to be open about all work and challenges
• Commitment - Personally commit to achieving the goals of the team
• Respect - Respect your team members to be capable and independent
• Courage - You have courage to do the right thing and work on tough problems
• Focus - Everyone focus on the work in the sprint and the goal of the scrum team. Rise and fall as a team

Physical Demands

• Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or mobile device
• Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, squatting, and stooping
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

EEO Statement

Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.