Mandarin Bilingual

Position Title: Mandarin Bilingual

Job Description:

• Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.                        
• Provide white-glove support to Microsoft customers but not limited SMB, partners and consumers, with FCR First Call Resolution goal in mind
• Guide customers in onboarding their businesses, solving issues and providing thorough instructions when utilizing M365 services like Exchange Online, SharePoint Online, Office 365 Pro Plus, Yammer etc
• Document and report to QMs, Cluster Leads  Geo Leads any identified gaps, issues etc
• Report to QM Geo Leads, any management or technical opportunities
• Build relationship to create, reinforce, motivate, and guide customers and partners
• Effectively drive recommendations and land priorities across customers, partners, and across organizational boundaries
• Leverage collaboration support tools and processes to expedite resolution of customer issues

Job Qualifications:

Experience and Technical Skills

• Must be at least Efficient in Mandarin language proficiency
• Good to have - 2 years of professional IT experience or  2 years professional customer service/technical support work experience in BPO or related industry
• Good to have - With M365 administration/troubleshooting skills and experience
• Good to have - Knowledge in Exchange, SharePoint, MS Teams, MS Windows Server and Azure Concept
• Experience in or exposure to a client facing role
• Preferable Communication skills are at least B2 or higher
• Amenable to a flexible work schedule, as the need arises

Educational Background

• Bachelors Degree in Information Technology, Computer Science or other relevant fields (good to have - Technology)
• Any Bachelor's Degree (Operations)

Certification (Good to have)

• Any Microsoft 365, Microsoft Windows Desktop Management, MS Windows Server, Azure or Exchange
• Solid foundational knowledge on Windows, Mac OS and other Office Apps

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