Messaging Specialist (REMOTE)

Date Posted:
2022-06-07-07:00
Country:
United States of America
Location:
UTCT1: Corp - CT - Remote Remote Location, Remote City, CT, 06101 USA
Raytheon Technologies Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises four industry-leading businesses - Collins Aerospace Systems, Pratt & Whitney, Raytheon Intelligence & Space and Raytheon Missiles & Defense. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Waltham, Massachusetts.

To realize our full potential, Raytheon Technologies is committed to creating a company where all employees are respected, valued and supported in the pursuit of their goals. We know companies that embrace diversity in all its forms not only deliver stronger business results, but also become a force for good, fueling stronger business performance and greater opportunity for employees, partners, investors and communities to succeed.

The Messaging/Exchange Specialist is part of the team that is responsible for the technical and administrative tasks associated with Raytheon Technologies (RTX) Exchange email service offerings, which encompass O365 Exchange Online and on-premise services. This role will play an instrumental role in developing the capabilities of the service while working closely with the Messaging Operations and Engineering to ensure continuity of service. Responsible for mentoring technical staff, contributor on moderate messaging projects and migration efforts, work on difficult and often complex problems and recommends improvements to the service.

This position can be based remotely within the continental United States.
• US Citizenship is required
• Must be able to obtain and maintain a US DoD Secret Clearance Level

Responsibilities:

Resolve escalated problems experienced from the service. Investigate root cause for incidents and oversee corrective action. Escalate to management as

required

Provides support, (administration, maintenance, monitoring, backup, contingency), for multiple messaging and collaboration technologies

Identifies and participates in improvement opportunities spanning service delivery, user experience, security, etc.

Performs root cause analysis of critical outage and incidents, engineer permanent solutions, and coordinate implementation

Monitor daily operations to ensure continuity of service

Participate in planning system upgrades of the on premise servers

Manage and monitor the O365 and on premise environment

Develop solutions to end user issues

Support technology evaluations of new features and functions

Participate in projects designed to enhance the Messaging service

Ensure changes, incidents, and new releases to the service are managed to RTX expectations

Suggest and participate in implementation of new processes as process gaps are defined and service matures

Participate in operational reviews and other service metrics as required

Provide written job aids to the Service Desk

Maintain existing and, as required, develop new documentation that will include but is not limited to SOPs and System Architecture Guides and diagrams adhering to organizational templates, policies, and standards

Serve as an expert to support the education and training of end users, working to increase end user proficiency and adoption of implemented solutions

Participate in 24/7 on call rotation

Required Skills:

Experience with both on premise and O365 Exchange deployments

Excellent understanding of Azure Active Directory and networking

Powershell scripting skills

An empathic focus on user needs and experience

Maintaining high levels of productivity while working remotely

Using excellent interpersonal and soft skills in solving user problems

A dedication to learning and mastering new technologies, tools, and methods

Desired Skills/Qualifications:

Experience with O365 GCC-High

Experience with Exchange administration

Experience with enterprise data centers, networking and firewalls.

Office 365 Directory Synchronization tool (DirSync)

Active Directory Federated Services (ADFS)

Excellent interpersonal, verbal and written communication skills.

Ability to multi-task and work independently, as well as work collaboratively with teams, some of which may be geographically distributed.

Experience implementing and managing email services in a multi-site, geographically-distributed enterprise

Education:

Typically Requires a University Degree or equivalent experience and minimum 5 years prior relevant experience, or An Advanced Degree in a related field and minimum 3 years experience

Location:

Remote within the continental United States

Required Immigration Status:

US Citizen required.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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