Mid-Market Account Manager - UK

With ~3 million developers worldwide, Netlify is leading the transition to modern web development based on Jamstack, composable architecture and MACH.

By uniting the ecosystem of developer tools and technologies, Netlify makes it easier than ever to build, deploy, and scale web applications.

We are a series D company have have raised over $200M from investors such as Andreessen Horowitz, Kleiner Perkins, EQT, Bessemer, BOND and Menlo Ventures and have a $2B valuation.

Though our team is growing fast, we’ve managed to stay tight-knit while welcoming newcomers to the fold. We hail from around the globe with diverse backgrounds, we’re ~40% woman or non-binary, and are composed of 29 different nationalities.

We aim to create a company culture where the best idea can come from anywhere, as we believe that empowered and engaged team members do the best work. We strive to be thoughtful, caring, and collaborative in our work within and across teams. We’ll be giving you the tools you need to succeed and looking to you for suggestions for improvement—not just in your daily job, but in many other aspects of building a company.

Netlify Account Managers are responsible for the overall health, retention and growth of our customers.  They partner closely with key customer stakeholders (often web development and developer operations teams) and the broader Netlify org - including Sales, Solutions Engineering, Product and Support.

As an Account Manager for our Mid-Market customers, part of your role will be to increase account revenue through deep customer engagement, exploration of new use cases, and expanding to new teams within the account. You will work cross-functionally internally to provide guidance to customers on how to best leverage Netlify to drive business and technical objectives  - and will be the primary owner for the post-sales portion of the customer journey.

Due to the client facing nature of this role, we will be prioritizing candidates in or around the London area at this time.

• Be a trusted business advisor to customers’ teams for all things Netlify, including Engineering Leadership, Web Developers, Developer Operations, Finance, Legal, and Procurement.
• Develop and execute long-term account strategies across our Mid-Market customers to grow Netlify usage and delight customers.
• Manage contract renewals and lead commercial negotiations for expansions (including upsells, license expansions, and expanding to new teams within an account)
• Accurately forecast and deliver consistently against monthly, quarterly, and annual revenue goals
• Drive customer feedback into our Product org to help prioritize the road map for our best customers’ needs.

• 3-5+ years of experience in a Sales, Consulting, or Business Development in a technical environment (e.g. working with developers and their supporting teams)
• Strong desire to learn about Netlify’s platform and modern web development technologies
• Ability to exceed customer expectations through responsiveness and insightful handling of day to day customer challenges.
• Excitement to work with innovative businesses on modern web strategies - we’re helping the internet evolve and you’ll be a core part of our mission!
• High level of situational- and business-judgement and proven ability to navigate hyper growth markets.
• Our customers are often Software Engineering Leaders, Product Managers, Front-end Developers, and line-of-business owners. You must love taking a consultative approach with many different personas.

Not sure you meet 100% of our qualifications? Please apply anyway!

When applying please include: 

A resume or short listing of your job history & skills (link to a LinkedIn profile would be fine). We appreciate a cover letter explaining why you would enjoy working in this role at Netlify to get to know you a bit better, though this is not required and will not impact your application. Our mission is to “build a better web” and that cannot be done without a diversity of skill sets, backgrounds and thoughts. 

Of everything we've ever built at Netlify, we are most proud of our team. Netlify is an Equal Opportunity Employer. We are devoted to building a team of people with diverse backgrounds and lifestyles. Driving equality empowers our team, enables us to innovate, and helps us maintain a more inclusive environment. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, religion, age, race, military/veteran status, citizenship, pregnancy status, or any other differences. If we can do anything to provide a better interview, i.e. accommodate a disability, then please let us know by emailing [email protected]. 

At Netlify, we’re on a mission to build a better web by making it easier than ever to build, deploy, and scale web applications. We are a Series D company with a $2B valuation and have raised over $200M from investors such as Andreessen Horowitz, Kleiner Perkins, EQT, Bessemer, BOND and Menlo Ventures. As a globally distributed organization, we aim to create a company culture where the best idea can come from anywhere and strive to be thoughtful, caring, and collaborative in our work within and across teams.  To learn a bit more about our team and who we are, make sure to visit our About page.

At Netlify, we are committed to equal pay for equal work. Our base compensation for this role is targeted at £58,000 - £79,000 for UK-based locations (there would be a variable compensation component in addition). Netlify anchors our compensation philosophy on a market-based approach, therefore salary ranges may differ depending on the cost of labor in a particular location. For example, the top of the range reflects the highest paying market in the UK and above range for many UK cities. In addition to robust benefits, participation in Netlify’s equity plan, and incentive pay/commission for eligible roles. The starting pay will be determined based on multiple factors, including expertise and skills, market demands, experience, internal equity, and applicable geographic location. These compensation packages and ranges are subject to change and may be modified in the future. Your Talent Acquisition partner will be available to answer any questions about this policy and/or the compensation range of your specific location during the hiring process.